Google Pay bug

Hi there @terkuscz ??

Thanks for reaching out about this. Let’s troubleshoot it together!

Kindly go ahead with describing each step a visitor has to go through, in order to purchase one of the available (digital) products at the site. The full picture is not clear to me currently, I’m afraid.

Furthermore, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

Thank you for the message. The procedure for purchasing the product is as follows.
1) add to cart
2) filling in the registration data (name/email and password) at the checkout
3) Below the registration details then confirm the purchase using your card/PayPal/Google pay

In the past, everything worked. Now Google pay gives a message that the user is not registered. This is true as registration is done after the purchase based on the checkout details. However, other payment methods work and even Google Pay has worked in the past.

WC status:

`
### WordPress Environment ###

WordPress address (URL): https://studijni-svet.cz/kurzy
Site address (URL): https://studijni-svet.cz/kurzy
WC Version: 8.5.1
REST API Version: ? 8.5.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: cs_CZ
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.14
PHP Post Max Size: 512 MB
PHP Time Limit: 90
PHP Max Input Vars: 10000
cURL Version: 7.29.0
NSS/3.36

SUHOSIN Installed: –
MySQL Version: 10.1.44-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.5.1
WC Database Prefix: ga1y_
Celková velikost databáze: 75.69MB
Velikost dat databáze: 64.44MB
Velikost indexu databáze: 11.25MB
ga1y_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
ga1y_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ga1y_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
ga1y_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
ga1y_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ga1y_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
ga1y_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ga1y_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_cmplz_cookies: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ga1y_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_comments: Data: 0.45MB + Index: 0.42MB + Engine InnoDB
ga1y_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_options: Data: 5.11MB + Index: 0.13MB + Engine InnoDB
ga1y_postmeta: Data: 36.48MB + Index: 3.92MB + Engine InnoDB
ga1y_posts: Data: 12.39MB + Index: 1.03MB + Engine InnoDB
ga1y_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_tutor_earnings: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
ga1y_tutor_quiz_attempts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ga1y_tutor_quiz_attempt_answers: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
ga1y_tutor_quiz_questions: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
ga1y_tutor_quiz_question_answers: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
ga1y_tutor_withdraws: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_usermeta: Data: 3.16MB + Index: 2.92MB + Engine InnoDB
ga1y_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
ga1y_vi_wcuf_order_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wcpdf_invoice_number_2022: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wcpdf_invoice_number_2023: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
ga1y_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
ga1y_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wc_customer_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
ga1y_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ga1y_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ga1y_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
ga1y_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
ga1y_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ga1y_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ga1y_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_yoast_indexable: Data: 0.41MB + Index: 0.42MB + Engine InnoDB
ga1y_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
ga1y_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ga1y_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ga1y_yoast_seo_links: Data: 0.16MB + Index: 0.13MB + Engine InnoDB

### Post Type Counts ###

attachment: 329
cookielawinfo: 17
courses: 16
custom_css: 1
elementor_library: 20
gp_elements: 3
lesson: 1061
nav_menu_item: 8
oembed_cache: 15
page: 23
post: 1
product: 11
revision: 3289
shop_coupon: 12
shop_order: 812
topics: 101
tutor_enrolled: 1026
tutor_quiz: 135
wp_global_styles: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Zmena URL: Autor: LMS support – 1.0
All-in-One WP Migration: Autor: ServMask – 7.79
Checkout Upsell Funnel for WooCommerce: Autor: VillaTheme – 1.0.10
Klasicky editor: Autor: WordPress Contributors – 1.6.3
Colorlib Login Customizer: Autor: Colorlib – 1.3.1
CookieYes | GDPR Cookie Consent: Autor: CookieYes – 3.1.8
GTM4WP: Autor: Thomas Geiger – 1.19.1
Elementor: Autor: Elementor.com – 3.18.3
GP Premium: Autor: Tom Usborne – 2.4.0
Tutor LMS Elementor Addons: Autor: Themeum – 2.1.3
Tutor LMS Pro: Autor: Themeum – 2.6.0
Tutor LMS: Autor: Themeum – 2.6.0
Checkout Field Editor for WooCommerce: Autor: ThemeHigh – 2.0.0
NextMove Lite - Thank You Page for WooCommerce: Autor: XLPlugins – 2.17.0
WooCommerce Stripe Gateway: Autor: WooCommerce – 7.9.1
WooCommerce PayPal Payments: Autor: WooCommerce – 2.4.3
PDF Invoices & Packing Slips for WooCommerce: Autor: WP Overnight – 3.7.6
WooCommerce: Autor: Automattic – 8.5.1
Yoast SEO: Autor: Tym Yoast – 21.8.1
WP Fastest Cache: Autor: Emre Vona – 1.2.3

### Inactive Plugins (4) ###

Akismet Anti-spam: Spam Protection: Autor: Automattic - Anti-spam Team – 5.3.1
Complianz | GDPR/CCPA Cookie Consent: Autor: Really Simple Plugins – 6.5.6
Limit Login Attempts Reloaded: Autor: Limit Login Attempts Reloaded – 2.25.29
WooCommerce Google Analytics Integration: Autor: WooCommerce – 1.8.13

### Must Use Plugins (1) ###

installatron_hide_status_test.php: Autor:  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: CZK (K?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Obchod: #29 - /obchod/
Ko?ík: #30 - /kosik/
Pokladna: #31 - /pokladna/
M?j ú?et: #32 - /muj-ucet/
Obchodní podmínky: #398 - /obchodni-podminky/

### Theme ###

Name: GeneratePress
Version: 3.3.0 (aktualizace na verzi 3.3.1 je dostupná)
Author URL: https://tomusborne.com
Child Theme: ? – Pokud upravujete WooCommerce ?ablonu
kterou jste nevytvo?ili
doporu?ujeme pou?ít odvozenou ?ablonu. Viz Jak vytvo?it odvozenou ?ablonu (anglicky)

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: CZ
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-22 19:25:35 +01:00
Options: ?
Notes: 180
Onboarding: completed

### Action Scheduler ###

Dokon?eno: 86
Oldest: 2023-12-23 04:54:19 +0100
Newest: 2024-01-22 11:15:37 +0100

Selhalo: 8
Oldest: 2023-02-16 00:42:50 +0100
Newest: 2023-04-29 00:39:47 +0200

?ekající: 2
Oldest: 2024-01-23 11:15:37 +0100
Newest: 2025-01-01 00:00:01 +0100


### Status report information ###

Generated at: 2024-01-22 14:48:30 +01:00
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Hey, @terkuscz!

Thanks for the information.

Is everything on your site updated (that includes plugins and the themes)?

Do you know when did this start happening?

Have you made any changes to the website around that time such as updating plugins, adding new plugins, updating or changing the theme, adding custom code, etc?

Just to confirm, this is happening with multiple customers, correct? So it is happening on multiple devices/internet connections/browsers, right?

Are the Stripe logs enabled? If they are, can you share them with us?
If they aren’t, you can enable them at WooCommerce > Payments > Stripe > Settings > Advanced Settings. Then please try to purchase something with Google Pay to see if it generates error logs on WooCommerce > Status > Logs.

Thank you!

Looking forward to your reply.

Have a wonderful day!