Log in screen keeps telling me the anser to the maths question is wrong

  • Resolved patdundee

    (@patdundee)


    10 months, 1 week ago

    Hi All. On my login page i anser the maths question correctly and it keeps telling me the answer is wrong. I have even cleared all cache’s and tried different systems and differnet browsers. I have logged into the webserver and removed the jetpack plugin but it still appears with the maths question. It is always the same 9+8 = no matter which system or browser i use.

    I therefore cannot log in at all. How can i solve this issue please?

    Many thanks. Patrick

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Erina (a11n)

    (@eri32s98)

    Hi @patdundee, if you removed Jetpack through the webserver and the captcha is still there, it means that the captcha is coming from somewhere else.

    Could you test by disabling other plugins through the webserver? You don’t have to remove them completely, and can disable them by renaming the plugin file (for example: jetpack-temp instead of jetpack)

    If you still need help, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hi there!

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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