Sending manual review reminder email

Hi,

Thank you for using CusRev.

Please edit an order and share some screenshots of the order notes. It will tell us more information about the issue.

Hello,

Here a screenshot of the orders. No matter what i do with settings of CusRev, the enveleloppe stays grey and not clickable.

Hi,

In your first screenshot, the Review Reminder status shows “not received customer consent”. That means the customer hasn’t provided their consent on the checkout page. And it isn’t possible to send a review reminder to a customer if they don’t provide their consent.

In your second screenshot, I see the option “Customer Consent” is disabled but I think it is disabled after those orders were made. Please recheck this issue with new orders.

Hi, there’s something I don’t understant in your reply. You say : “In your second screenshot, I see the option “Customer Consent” is disabled”.

Do I need to have it enabled to have the plugin and its reminders working ?

Thanks

We will try and wait for new orders, to see if it’s working.

Hello,

I still have problems with CusRev emails. We do not want the visitor to click a box. The visitor also overlooks this box. I can’t send mannualy mails. The envelop stays gray and not clickable, also when the order has been completed. No matter which settings I use. There is a pop up thays says: a reminder email cannot be sent because the customer has not given permission. Can you please tell me what to do with the settings.

Best regards, Karin