Timeslots not appearing on event page (can’t edit existing events)

  • Resolved frc33

    (@frc33)


    10 months, 1 week ago

    Hi,

    I’ve been using the Timetable plugin for a while now and never had any (big) issues. But today, I’ve tried to edit a schedule by going on an event page and couldn’t find the list of timeslots that had already been created for that event. I can’t edit anything…

    Here’s the page where the Timetable plugin is added: https://www.theyogashala.fr/planning/

    I tried going on the Event page to edit an event, but none of the timeslots created appear there… Here’s a screenshot of what the page looks like.

    Any clue what happened here? I’m using WP 6.4.2 (up to date) with GoTheme (also up to date).

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    Sorry to hear that you faced such an issue with our plugin and sorry for the delayed response. 

    First of all, I would like to inform you that locally everything works perfectly fine. I can open events, and create new or delete/customize existing timeslots without any issues. And I’m on WordPress version 6.4.3, Timetable plugin version 2.4.9 (the latest version), and PHP version 8.1. So there could be a conflict with any other plugins that you have installed. In this case, try switching them off for testing purposes, if possible, or even try one of the default WordPress themes just to be sure that your theme has nothing to do with this issue. Also, check your browser console for some errors while you’re on the event page. Let me know how it goes. 

    Or contact us via the live chat on our website or submit a support ticket so we can take a closer look at your issue and help you. Thanks! 

    Alegría

    (@alegriasos)

    Hello! I have the same problem (it’s not just an “issue” anymore) and no clue on how can it be fixed. Please help! ??

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello @alegriasos! 

    Sorry to hear that you faced such an issue too. 

    There must be something we miss because no matter what we do from our side, we can’t break the plugin and reproduce this issue. 

    So please, contact us via the live chat on our website or submit a support ticket so we can check everything out and try to find the reason for it.

    Thank you! 

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there!

    I hope you’re doing well.
    I haven’t received a response from you and will mark this topic as resolved.
    If you have any other questions or need our assistance with something, feel free to submit a new one.

Viewing 4 replies - 1 through 4 (of 4 total)
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