PDF issue with recurring orders (subscriptions)

  • Resolved Tim Pouces

    (@27pouces)


    1 year, 1 month ago

    Hello team!
    Best wishes for 2024 !

    PDF Invoices & Packing Slips for WooCommerce
Version 3.7.6

WordPress 
Version 6.4.2

Imagik
Version 3.7.0
Maximum size allowed for post data 130M
Maximum size of uploaded files 128M
Maximum effective file size 128 MB

Ghostscript
Version 9.27

PHP
Version 7.4.33
Maximum value of PHP variables : 16000
PHP execution limit : 165
PHP memory limit : 512M

    Just a simple question :

    When ordering a product with a subscription (6 months), I applied a fixed promo code by mistake when I wanted to give my customer a reduction of €15/month.

    In “WooCommerce / Orders”, I therefore find the initial (parent) invoice dated December 7, 2023 and for an amount of €120 (€135-€15) and I can therefore download and send the invoice in PDF format to my customer.

    But, on January 7, my client contacted me to understand why he was not seeing his reduction.

    After some research in the back office, I found my error and so I modified the incorrect promo code settings and, on his “order” I used the “apply new promo code + recalculate” option.
    Everything seems to be working fine.

    But when I search for the invoice for January 7, 2024, it does not appear in the invoices but in the subscriptions. Which is logical, because in fact, it is not a simple product (like a table or a keyboard) but a service with a 6-month subscription.

    How can I generate this month’s invoice as well as those for future months?
    (Knowing that the invoice for January 2024 does not appear in “WooCommerce / Orders” but in “WooCommerce / Subscriptions”)?

    Is there an option I haven’t seen?

    Thank you for the help you will give me.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor dwpriv

    (@dwpriv)

    The subscription orders appear to be different from normal WooCommerce orders. This is why the invoices are generated differently. What is the name of the plugin you’re using for the subscriptions?

    Thread Starter Tim Pouces

    (@27pouces)

    Hello, thank you for your answer.
    I use “Learndash” for online courses and “WooCommerce Subscription” for monthly or annual subscriptions.

    Plugin Contributor dwpriv

    (@dwpriv)

    Thanks for the information.

    The issue is that the subscriptions are not normal WooCommerce orders, which our plugin is looking for in order to create the invoices.

    Under PDF Invoices > Documents > Invoice > Attach to, do have any options available to select a subscription renewal? These will generate invoices for future renewals if available.

    Thread Starter Tim Pouces

    (@27pouces)

    Good evening, thank you for your answer.

    Yes, indeed I had seen these options and had already configured them before.

    • ? New order (Email for administrator)
    • ? Cancelled order
    • ? Failed command
    • ? Backorder
    • ? Pending order
    • ? Order completed
    • ? Order refunded
    • ? Customer Invoice / Order Details (Manual Email)
    • ? Customer rating
    • ? New renewal order
    • ? Subscription changed
    • ? Processing the renewal order
    • ? Renewal order completed
    • ? Pending renewal order
    • ? Subscription change completed
    • ? Customer renewal invoice
    • ? Subscription canceled
    • ? Subscription expired
    • ? Subscription suspended
    • ? Subscription Renewal SCA Failed
    • ? Pre-order payment required
    • ? Payment authentication request email

    The only question is : How can I retrieve/generate this month’s (January) invoice ?

    Thread Starter Tim Pouces

    (@27pouces)

    I hope to find a solution soon.

    Plugin Contributor dwpriv

    (@dwpriv)

    From the order details page of the subscription, there should be a “Related orders” panel. You can click on the link for that related order and it should take you to the “normal” order. From there you can resend your email notification with the invoice attached or just regenerate the invoice itself there.

    https://ibb.co/YZyk1T6

    Thread Starter Tim Pouces

    (@27pouces)

    Thank you for your reply.

    Indeed, I had seen the option and this possibility but it does not correspond to my initial request concerning the “recalculation of an invoice with promo code”.

    I believe that I will have no other choice than to issue a “credit note” for this January invoice, because it is enshrined in the law of my country “I cannot under any circumstances modify an invoice already paid by a customer”.

    Thank you very much for your help, we can close this ticket.

Viewing 7 replies - 1 through 7 (of 7 total)
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