Inconsistent interface between log-in and non log-in users

Hi there @joyfy,

From the shared screenshots, it seems you are logged into the dashboard as an administrator, the reason why you are able to see more details as compared to the second screenshot. Could you try logging into a customer test account and confirm of seeing the same?

WooCommerce is designed to capture and display information of logged-in users for better user experience and security. For non-logged-in users, WooCommerce doesn’t display personal information like email or phone number on the purchase completion page for privacy reasons.

I hope this helps, please let us know if you need further assistance.

Cheers!

Hi

Thanks for your reply, we have try to login as non-administrator user, but this issue is still here, please find screenshot for reference.

login non-administrator user

non-login user

Hello joyfy

Thanks for your reply and for providing additional screenshots.

To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Hi Zubair Zahid

I have paste system report here, https://gist.github.com/noeeka/44c63ce5525c29a1779df4e5f87847d8

Please check,

Thanks

Hey @noeeka,

What you are experiencing is expected behavior with WooCommerce core. Here are the results from my test site using the latest version of WooCommerce core and the default Storefront theme:

Logged-in User:

Guest Checkout:

Email addresses will be visible exclusively for registered users on the site once an order is placed. For guest purchases, the email address will not be displayed on the order received page since there is no customer associated with the order during guest checkout.

There is a potential solution to address this by developing a custom solution to populate the data into the “Order Received” page using the Billing Details of a guest user.

If you are interested in exploring this possibility further, you may consider reaching out to official WooCommerce development partners through the following link. They specialize in custom development tasks and can assist in implementing tailored solutions:

https://woocommerce.com/customizations/

Hope this helps!

Hey there ??,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – feel free to create a new topic if you need any further help. ??

Cheers!