2 Switchers on 1 page causing scroll bug

  • Resolved tonydulava

    (@tonydulava)


    1 year, 2 months ago

    Hi,
    Right now Im experiencing bug on my website: https://prijdnaoboci.cz/
    Website is built on Hello Theme + Elementor.

    Description:
    I placed 2 switchers on site (HT Mega Addons) and when I click on second switcher (id=”cenik-switcher”), my cursor scroll to top or bottom (depending on state of switcher – true or false).

    The problem is appearing on my Iphone 12 (Chrome), however I found problem in another browsers / devices.

    I tried:
    – I have custom Javascript on first switcher, which I thought is causing problem, but when I deleted my code, nothing happened. Problem is still present.

    – Main progress can be seen, when I delete whole first switcher. Second switcher then works just fine (this is not solution for me, I need both switcher).

    – Yes, I have different classes and id’s.

    Thanks for reply!
    Tony

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello Tony,

    Thank you very much for reaching out to us ??

    I am sorry to hear about the difficulty you have experienced while using the switchers on your website.

    After carefully reviewing the description you provided, the issue appears to be pretty uncommon. The switchers should not have caused the cursor to scroll to the top or bottom.

    It’s highly possible that the problem occurred due to the custom JavaScript added to the first switcher.

    Even though you have deleted the JavaScript code, it might still be stored in the cache.

    That could be the reason the problem persists even after deleting the code.

    Could you please try clearing all your cache and see if this resolves the problem?

    If the issue persists after that, I kindly request you to open a ticket on our support website.

    https://wphtmega.com/contact/

    Our support team will thoroughly investigate the matter and provide you with a precise solution to this.

    Wishing you a fantastic day ahead!

    Kindest regards,
    Tarek Aziz

    Thread Starter tonydulava

    (@tonydulava)

    Hi,

    thanks for advice, but after clearing all my cache problem still occurs.
    I already opened ticket on your website few days ago, but Im still waiting for response from HasThemes team.

    Thanks.
    Tony

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi Tony,

    I greatly appreciate your prompt response ??

    I am sorry to hear that the problem persists after clearing the cache.

    Thank you very much for opening a ticket. One of our support representatives has already responded to your ticket.

    Could you please check?

    Kind Regards,
    Tarek

Viewing 3 replies - 1 through 3 (of 3 total)
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