Critical error when an user ties to login

Hi @006rodaal,

We apologize for any inconvenience you may have experienced with our plugin. We want to assure you that we take your concerns seriously, and our team has diligently worked on addressing the reported issues.

We are pleased to inform you that we have released the latest version of our plugin, which includes fixes for the issues you mentioned. We highly recommend that you update to the latest version to benefit from the improvements and enhancements we have made.

If you encounter any further difficulties, kindly contact through the website for further assistance.

Best regards,

hi, thanks for your swift reply. The issue still persists after I did the update 3 days ago. As mentioned we’re using WP User Frontend Version 4.0.3 and the Pro – Professional plugin Version 4.0.1. Are these the versions where it should be fixed?

You’re welcome. We have launched the most recent WP User Frontend free version (4.0.3) and the Pro version (4.0.5) with fixes for the problems you raised.

I hope this information will help. If you encounter any further difficulties with the latest version of the plugin, kindly contact through the website for further assistance.

Hi Saiful,

How do I get the latest update for the Pro Version? I am on Version 4.0.3, but in the WordPress backend I don’t see an update for 4.0.5. Can you assist me with this?

Thanks!

Hi, To get the latest version, please kindly contact through?the website?for further assistance.

Hi, I’ve submitted multiple tickets via your website, but I didn’t get any response. Can you maybe refer to my ticket internally (number #854002) so they can make haste? The users from my website still aren’t able to login for the last 7 days… I’ve paid for this plugin, so I also expect the right customer care.

Thanks!

Hi Saiful Islam, I’m sending you a message here, because I’ve not received a response on my ticket (#854002). Can you please let me know how I can update the pro plugin to the latest version? As I’ve mentioned in the ticket:

The problem is that I don’t see the update of the Pro version. We are on version 4.0.1 and I don’t see an update button to get 4.0.3. How is this possible?

Hoping for a quick response.

Hi Saiful Islam, I just found the update on your website in my account. I installed it and I’m now running v4.0.5 of the pro version. Unfortunately it does not solve the problem with logging in. Can you assist me further please?

Hi?@006rodaal,

Thank you for reaching out and updating us on the situation. I’m sorry to hear that the latest update did not resolve the login issue you are experiencing. We understand the importance of a seamless user experience and are committed to assisting you further.

Please note that this forum does not allow us to discuss any paid features here. We need to follow the forum guidelines in this matter.

Commercial products are not supported in these forums.

Hope you understand. If you have further queries, kindly contact through the website.

Regards!

Hi Saiful,

I do understand, but I hope to get a response to my ticket then (#854002).

Because you can’t login to disable or update the plugin, another approach may be required. This might help:

1. Login via the OS, or get FTP access.
2. cd to wp-content/plugins/wp-user-frontend
3. Move file wpuf.php to temp.txt (You must have permission to do so)
4. Refresh any site page. This disables the plugin because it’s no longer executing.
5. Now move the file back, temp.txt to wpuf.php.
6. You can login now, even after step 4.

When you get in, update the plugin to v4.0.3. THEN activate it.
Don’t reinstall or you will probably lose configuration details.

Good luck!

After installing latest version of the free plugin we are getting critical errors & even we have activated 4.0 plugin as well but there still we are getting critical error so could you please let us knowhow we can deal with thiserror & use this plugin??

PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 41943040 bytes) in /srv/htdocs/wp-content/plugins/wp-user-frontend/wpuf-functions.php on line 202

• This reply was modified 9 months, 2 weeks ago by Rajan Panchal.

Hi @rajanpanchal2028,

Please update to the latest version of WPUF (v4.0.7) on your website to resolve your issues. Please try now and let me know the update.

Regards,