Customer Enters Wrong E-Mail Address for New Order

  • Resolved drewblu

    (@drewblu)


    1 year, 1 month ago

    Hi, a customer has just placed an Order, but because they put an extra letter in their e-mail address, they didn’t get the Order Confirmation E-Mail and therefore also won’t get the Order Dispatch E-Mail with a Tracking Link when we switch the status to completed.

    Is there any way to alter the customers e-mail address for that Order?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @drewblu,

    You can certainly update the customer’s email address for the specific order. Here’s how:

    1. Go to WooCommerce > Orders and find the order in question.
    2. Click on the order number or the “Edit” button to open the order details.
    3. In the “Billing details” section, find the “Email address” field and correct the customer’s email address.
    4. Click “Update” to save the changes.

    The customer will now receive all future notifications related to this order, including the Order Dispatch Email with the tracking link.

    Alternatively, you can update the customer’s email address by editing their details at Users > All users. Find the customer and update their information.

    In addition, I would like to recommend the WooCommerce Email Customizer extension. This plugin allows you to customize your emails with a beautiful and intuitive drag-and-drop builder, ensuring your customers always get professionally designed, informative emails.

    Please don’t hesitate to ask if you need further assistance or have any questions.

    Thread Starter drewblu

    (@drewblu)

    Hi Shameem, thank you for the quick response, for some reason the edit button was only showing on the Shipping Details, not the Billing Details (with the email address) on the desktop computer at work, now I am on my IPad at home and it is showing now. Really appreciate it.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello drewblu

    Thank you for your reply.

    We are glad to be of your assistance. I hope you’ve been enjoying your experience with WooCommerce!

    If you feel that our plugin has been beneficial to your business, we would be truly grateful if you could take a few moments to leave a review.

    Your feedback not only supports our continuous improvement but also helps others make informed decisions about using WooCommerce.

    Thank you for choosing WooCommerce. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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