Mailpoet Shortcode [mailpoet_page] don’t render

Hi there,

Thanks for reaching out!

The shortcode [mailpoet-page]?doesn’t render the unsubscribe message. I have checked the page via the MailPoet’s Settings preview.

Could you please ensure that you use the [mailpoet_page] shortcode instead of [mailpoet-page]? The correct shortcode is [mailpoet_page], as explained in our documentation here:

https://kb.mailpoet.com/article/221-customize-your-unsubscribe-page

Please let me know how it goes!

Best regards,

Hi Daniyal,
Thank you for your reply. I may have misspelled it here in the forum, but I checked it again.
I wrote it correctly on my website. Unfortunately.
Otherwise the error would have been fixed quickly ??
Do you have any other idea what the problem might be?

Thanks again and best regards
Lea

Hello again @leafinke

Thank you for your patience and the information you provided.

The functionality of the [mailpoet_page] shortcode is dependent on the get_content filter of your theme, which is used by MailPoet to process shortcode.

In the case of custom page builder, such as Thrive Architect, or a custom-coded editor in your theme, the required filter might not be called properly, causing issues with the shortcode rendering.

Given the scenario you described, there are two steps you could try:

1. Use a standard WordPress page editor like Gutenberg to create a page with the [mailpoet_page] shortcode. Check if the page is displayed correctly in the preview mode.

2. Change your theme temporarily to a standard theme like Twenty Twenty-One and re-try the first step.

In brief, MailPoet uses the filter hook the_content (WordPress Reference) to display the “Manage subscription” and “Unsubscribe” pages when using the [mailpoet_page] shortcode (MailPoet Source Code).

If you’re still encountering issues, feel free to get back to us. We’re here to assist.

We encountered the same issue. Shortcode does not render when placed in Pagebuilder. Any way to workaround this, other than using Gutenberg?

Hi there @sportspressser,

Please open a new support thread on your issue so we can continue to debug your issue individually.

In the meantime, however, if you have shown that the shortcode works properly when used on a Gutenberg page and/or with a default WordPress theme like Twenty Twenty, then the issue is definitely tied to Pagebuilder. We would recommend reaching out to them directly to understand why shortcodes in the builder may not be firing or processing correctly.