Pro Version doesn’t stay active

  • Resolved esportconnect

    (@esportconnect)


    11 months, 1 week ago

    hey,

    I tried everything but the pro version gets deactivated after a couple of hours and I don’t know why. Can you help me? That really sucks because no events get tracked when it’s deactivated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Lap

    (@lapzor)

    Do you have staging / test copies of your site?
    What kind of hosting do you use?

    Thanks for letting me know.

    Thread Starter esportconnect

    (@esportconnect)

    I can make a staging site. Where should I post the login detail? We are using cloudways hosting.

    Plugin Support Lap

    (@lapzor)

    Actually I meant to ask if you regularly make staging sites / have an exact clone of your site online somewhere? What could happen is that the cloned version of the sites pings our license server before the live version does, and that deactivated the license on the live site.

    Thread Starter esportconnect

    (@esportconnect)

    nope that’s not the case. Right now I don’t have cloned site aktive right now. How can we find the problem? Cloud it be that our sucuri firewall is the problem? Do we have to whitelist an IP?

    • This reply was modified 11 months, 1 week ago by esportconnect.
    Plugin Support Lap

    (@lapzor)

    Can you please email me a link to this thread on support at kokoanalytics dot com?

    Thank you!

    Thread Starter esportconnect

    (@esportconnect)

    done ??

Viewing 6 replies - 1 through 6 (of 6 total)
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