• Resolved juanluismm520

    (@juanluismm520)


    Hello there!

    I’m experiencing an issue on my website with a plugin. When I navigate to the detailed page of a car, the carousel feature is malfunctioning—it moves too quickly, making it impossible to view the page correctly. This issue seems to be occurring only on computers, not on mobile devices, and I’m unsure of the cause.

    I’m currently using the Astra Theme, but even after deactivating Astra on the detail page, the problem persists.

    Best regards and thank you,

    Juan Luis

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Van Quyen

    (@paracetamol27)

    I followed your link but didn’t see the problem you mentioned. It seems you no longer have that problem?

    Thread Starter juanluismm520

    (@juanluismm520)

    Sory for late in the answer. I changed the problem link to this e – Hidalauto (hidalautocar.es)

    The problem has not fixed yet. I sent a email and AutoListings said me that work in the problem but has passed 3 weeks and nothing.

    Thanks for all!

    Juan Luis

    Plugin Support Van Quyen

    (@paracetamol27)

    Can you provide me with an admin account so I can check more closely about the problem you are having?

    Thread Starter juanluismm520

    (@juanluismm520)

    Yep of course
    here is the link https://hidalautocar.es/wp-login.php?action=rp&key=6uy0HJv5sKuH4t9K0tkR&login=paracetamol27

    user paracetamol27

    The problem is with slider using astra theme in computers (in mobile phones works fine).

    Thanks for all and have a good day!

    Plugin Support Van Quyen

    (@paracetamol27)

    The problem you encountered, I have fixed it for you. Please check your website again !

    Thread Starter juanluismm520

    (@juanluismm520)

    Oh wow, thanks you so much! You fixed it! How do you did it?

    Thanks you for all ??

    Thread Starter juanluismm520

    (@juanluismm520)

    Hi, sorry again. We are having the same issue I don’t know because I dont change nothing in the website. I only deleted the user that I gave you.

    The problem is only for users that are not loggin in the wordpress admin, if you acces like guest, the problem continue.

    Could you help us again please? Or explain how can I fixed? Thanks you for the help, I appreciate it very much

    I create you a new admin user

    user: paracetamol27

    pass: paracetamol27

    Sorry for the inconvenience ??

    • This reply was modified 10 months, 1 week ago by juanluismm520.
    Plugin Support Van Quyen

    (@paracetamol27)

    I would like to inform you that there is no problem with the plugin’s slideshow, it works fine, but on your website the error is due to the style:

    @media (min-width: 922px)
    .site-content .ast-container {
      display: flex; 
    }

    I checked this style and it is written in plugin>>astra-site. You can find it by ctr + F with the other class. So if you can’t find it, you can override that style with

    display: inherit!important;

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘There is a bug in the car’s detail page with carrousel’ is closed to new replies.