No cloud services currently in use

  • Resolved Brian

    (@gondath)


    11 months, 1 week ago

    Last Request: 12/21/2023, 10:57:06.

    Last Pull: 12/20/2023, 11:04:19.

    I haven’t changed any of the settings since I had the setup that works best for my website (months). Everything was working as it should, except the occasional node errors, for which the hotfix was released. I would have to clean up some unfinished data from the image optimization tab randomly to get everything to request and pull as it should. Above, you can see the last successful run. But now, when I check under the general tab, I see:

    Current Cloud Nodes in Service: Redetect.

    No cloud services currently in use.

    Redetect does not change the nodes in service, and I do have all the IP addresses allowed as the instructions call for. I do not know what changed, as my certificate was just reissued, I reverified my domain key, and checked to verify no other settings have changed. I’m open to ideas.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter Brian

    (@gondath)

    Report number CHQSDKBS

    Thread Starter Brian

    (@gondath)

    As an update, I have deleted and rebuilt my .htaccess files and refreshed my domain key. After completing these steps, I proceeded to run the clean-up process for unfinished data. Initially, I was able to successfully submit a send optimization request, but unfortunately, it was not able to pull the required information. I encountered an error message indicating that I have exceeded my monthly quota

    Subsequently, I deleted the unfinished data once again and attempted the process once more. However, this time, upon trying to pull the necessary data, I encountered an error message indicating that the “Cloud server refused the current request due to rate limiting. Please try again later.”

    Last Request: 15m 24s ago

    Last Pulled: 12/20/2023 11:03:05 (Cron)

    Plugin Support qtwrk

    (@qtwrk)

    please go to wpadmin -> LiteSpeed Cache -> Dashboard -> click “sync” , then do me a full screenshot of it, as well as image optimizaiton summary page

    Thread Starter Brian

    (@gondath)

    As asked for…

    • This reply was modified 11 months, 1 week ago by Brian.
    • This reply was modified 11 months, 1 week ago by Brian.
    Thread Starter Brian

    (@gondath)

    Update:

    After reviewing the website, I discovered some code snippets that were added on the day the issues started. I have removed those snippets, and it appears that the pull cron is now attempting to run.

    However, I am still receiving the “Cloud server refused the current request due to rate limiting. Please try again later” message. I have followed the suggestion in the help section by refreshing the domain key, but unfortunately, it has not resolved this issue. The error message alternates between the rate limiting message and the quota message.

    I am grateful for your assistance with this matter, and I look forward to your reply.

    Plugin Support qtwrk

    (@qtwrk)

    from your screenshot ,it looks like you have run out of daily quota ?

    Thread Starter Brian

    (@gondath)

    Yes, I have run out of my fast queue quota, but I should still have unlimited access to the normal queue as stated in the documentation.

    Image optimization is processed through two queues:

    1. Standard Queue: This is available for free to all users, and there are no limitations on usage.
    2. Fast Queue: Initially, there is a free monthly quota for using the Fast Queue. However, if you wish to continue utilizing the Fast Queue after exhausting your free quota, you have the option to purchase additional quota. Please note that purchasing quota requires a QUIC.cloud account. You can find more information about this process on the QUIC.cloud website.
    Plugin Support qtwrk

    (@qtwrk)

    yes , the total usage is unlimited , but a daily limit has been introduced on temporarily basis recently due to heavy load

    Thread Starter Brian

    (@gondath)

    qtwrk 

    (@qtwrk)

    53 seconds ago

    yes , the total usage is unlimited , but a daily limit has been introduced on temporarily basis recently due to heavy load

    So, does the fact that it requested them and there was an error pulling them not matter? Everything requested since the 20th was never pulled. That is equivalent to burning money because you wouldn’t be getting what you paid for.

    As for temporarily adding a limit, I have seen “Cloud server refused the current request due to rate limiting. Please try again later” and the quota message for about 2 months. However, I didn’t care as my store is carrying all new products and the website was redone.

    Plugin Support qtwrk

    (@qtwrk)

    but the error message you posted is for request, not pull though

    if there is something wrong on pulling back , please enable debug log with debug include URI img_optm

    Thread Starter Brian

    (@gondath)

    Feel free to delete this entire post. I will figure out what is going on myself (I think I already did by removing those snippets). Apparently, I may or may not be successful this month as the fast queue quota is used up and the free hasn’t worked for months. I have better things to do besides worrying about what you advertise and what you actually deliver.

    Promoted: Standard Queue: This is available for free to all users, and there are no limitations on usage.

    Actual: yes, the total usage is unlimited, but a daily limit has been introduced on temporarily basis recently due to heavy load

    I’m glad I haven’t spent money on the images since September.

Viewing 12 replies - 1 through 12 (of 12 total)
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