Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter tymwie

    (@tymwie)

    Hello,

    I sent a report with the number: JBVMLIWN

    Plugin Support qtwrk

    (@qtwrk)

    hmmm? this is what I saw on my iOS simulator , how exactly do I trigger the issue ?

    Thread Starter tymwie

    (@tymwie)

    Currently it won’t cause a problem because I have disabled the plugin. I cannot allow the website to not work properly and the product images to be invisible.

    All I can say is that after testing, disabling all options in the tab:

    Page optimization > [4] Media Settings

    Disabling all options there also solves the problem. Enabling some options causes problems.

    Plugin Support qtwrk

    (@qtwrk)

    please try narrow down which option caused issue , then we will see what to do next.

    Thread Starter tymwie

    (@tymwie)

    I am sending you which selected option is causing problems.

    https://ibb.co/VmhhQHr

    Plugin Support qtwrk

    (@qtwrk)

    yes , but lazyload is master swtich to all the options below

    does it work if you disable all other options but only enable lazyload ?

    Thread Starter tymwie

    (@tymwie)

    No, enabling this button does not enable other options.

    My settings are in the attachment. https://ibb.co/PjpQXS5

    I will add that before the update everything worked and there were no problems.

    Plugin Support qtwrk

    (@qtwrk)

    when you have lazyload enabled and image not loading , do you see any error in browser console ?

    you can use desktop browser to mimic mobile view for this case, or use debug bridge to connect a real browser to your computer and use desktop browser developer tool to check the console.

    Thread Starter tymwie

    (@tymwie)

    I can only say that the plugin does not work properly and there is a problem in the new version.

    What causes this, I cannot say. Plugin developers should know what could be the cause.

    Plugin Support qtwrk

    (@qtwrk)

    well , we don’t , that’s why I had to ask you to try and check number of things to help us to investigate it

    you can also go to Toolbox -> beta test to downgrade to certain older version , and see if it works there.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘No photos on mobile devices’ is closed to new replies.