Issue with Instagram Feed Update

  • Resolved pollame78

    (@pollame78)


    11 months, 1 week ago

    Hi there,

    I’m experiencing an issue with the Instagram feed not updating. I’ve tried deleting and re-authenticating the source, clearing the cache, and adjusting the interval in the plugin, even emptied the server cache, but nothing seems to work. The cronjob is running regularly.

    Any help or suggestions would be greatly appreciated.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @pollame78,

    Thank you for contacting us! Could you send a link to the page with the Instagram feed so we can take a closer look?

    Thanks!
    Louis

    Thread Starter pollame78

    (@pollame78)

    I sent the request through this support page on your website. Is it possible to receive support via email without explicitly stating the website?

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @pollame78,

    That can work depending on the issue. It may limit the troubleshooting steps we are able to take to resolve the full issue, however we are still happy to assist in what ways we can.

    I will mark this thread as resolved however please let us know in your support ticket if you have further issues.

    Best regards,
    Joel

Viewing 3 replies - 1 through 3 (of 3 total)
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