Mail action form does not store message

  • Resolved dschmidtke

    (@dschmidtke)


    11 months, 1 week ago

    I had to start over with a new form, because the old one became buggy in the latest updates (submissions were no longer shown, mails were not sent). So I started over with a new form in the latest available Formello version.

    However, starting this new form from scratch introduced a new bug: Creating an email action, the email form does not store the message field input. If you save and open it again, it is empty.

    I reproduced this on a clean WordPress install on my test server. Please fix.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author tropicalista

    (@tropicalista)

    Can you update to latest and let me know if it’s solved?

    Thread Starter dschmidtke

    (@dschmidtke)

    Yes, I updated. Its possible now to enter a message, but the email action form is still buggy. I could reproduce it like that: If you start fill in the form with FROM, TO, REPLY, SUBJECT and message and click again on FROM, field inputs are erased (except for the message textarea).

    But it gets even worse: Submissions are no longer stored. I reproduced it this way: Created an new form in my test server, chose the pre-made contact form, did not change anything but publish it immediately, opened the form page in the frontend, filled it in, submitted it (“Thanks for submitting this form.”) – but there is no submission in the backend.

    Thread Starter dschmidtke

    (@dschmidtke)

    Made some tests by clean-installing older Formello versions and adding a contact form from default template. The result is: The latest Formello version to store submissions is 2.2.2, starting with Formello 2.3.0 nothing is stored anymore.

    Plugin Author tropicalista

    (@tropicalista)

    Are you sure you have “Store submissions” option enabled? Can you try to enable also debug and can you paste here the block?

    Thread Starter dschmidtke

    (@dschmidtke)

    My bad, you are absolutely right. I used the default contact form template in all Formello versions for testing purposes and for some reason submissions were activated in 2.2.2 but not in 2.3.x.

    So – I can confirm that submissions work. I was also able to create an email alert and it worked partially. The mail is sent to the address in the “TO”-field, but an entry in the “CC” field is ignored (I did not test BCC), so only the “TO” recipient gets the mail (and this mail does not show a CC recipient).

    I remember that this never worked for me – even in old Formello versions – and that I therefore hat to create a second email action to inform the CC recipient in a separate email.

    Plugin Author tropicalista

    (@tropicalista)

    The latest update should solve email action problem. Can you check?

    Thread Starter dschmidtke

    (@dschmidtke)

    Yes, problem solved!

    For a later update, not for now: please have a look at the UX of the mail action form. When I add a CC address, save the form and open it again, the CC/BCC toggle is set to “off”, the CC address is not visible, and it appears like CC mailing is deactivated. When I switch the toggle to “on”, the CC address is visible again.

    Merry Christmas!

Viewing 7 replies - 1 through 7 (of 7 total)
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