• Resolved Adeniran

    (@deniran)


    The website in question has always been a multi-currency online store. I only changed the base currency of the website in question to USD from NGN and I discovered the reports are grossly inaccurate.

    Here’s a list of how I’ve tried (but failed) to solve this problem on my own:

    1. Conflict test: Deactivated all plugins except WooCommerce and the FOX – Currency Switcher Professional for WooCommerce plugin. I also deactivated the currency switcher plugin; the figures were different when I did that but still grossly inaccurate.
    2. Deleted orphaned variations from WooCommerce >> Status >> Tools
    3. Cleared analytics cache from WooCommerce >> Status >> Tools

    I have pasted the system status report below. Thank you as you assist!

    ` WordPress Environment
    
    WordPress address (URL): https://sophixnatural.com<br>Site address (URL): https://sophixnatural.com<br>WC Version: 8.3.1<br>REST API Version: ? 8.3.1<br>WC Blocks Version: ? 11.4.9<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 600<br>PHP Max Input Vars: 10000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w
    
    SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.16-MariaDB<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
    WC Database Version: 8.3.1<br>WC Database Prefix: wpgu_<br>Total Database Size: 759.54MB<br>Database Data Size: 616.37MB<br>Database Index Size: 143.17MB<br>wpgu_woocommerce_sessions: Data: 110.48MB + Index: 0.51MB + Engine MyISAM<br>wpgu_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpgu_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_order_items: Data: 3.48MB + Index: 1.59MB + Engine MyISAM<br>wpgu_woocommerce_order_itemmeta: Data: 27.34MB + Index: 19.30MB + Engine MyISAM<br>wpgu_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wpgu_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>woocs_statistic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_actionscheduler_actions: Data: 20.67MB + Index: 7.06MB + Engine MyISAM<br>wpgu_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpgu_actionscheduler_logs: Data: 11.20MB + Index: 8.86MB + Engine MyISAM<br>wpgu_aioseo_cache: Data: 0.22MB + Index: 0.06MB + Engine InnoDB<br>wpgu_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgu_aioseo_posts: Data: 2.52MB + Index: 0.02MB + Engine InnoDB<br>wpgu_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_braapf_product_stock_status_parent: Data: 0.17MB + Index: 0.08MB + Engine InnoDB<br>wpgu_braapf_product_variation_attributes: Data: 0.20MB + Index: 0.69MB + Engine InnoDB<br>wpgu_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgu_braapf_variable_attributes: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wpgu_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_commentmeta: Data: 0.16MB + Index: 0.02MB + Engine MyISAM<br>wpgu_comments: Data: 8.22MB + Index: 1.94MB + Engine MyISAM<br>wpgu_cscs_db_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wpgu_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpgu_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB<br>wpgu_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_jet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpgu_mailchimp_carts: Data: 3.09MB + Index: 0.00MB + Engine InnoDB<br>wpgu_mailchimp_jobs: Data: 7.06MB + Index: 0.00MB + Engine 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0.06MB + Index: 0.02MB + Engine InnoDB<br>wpgu_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>wpgu_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_social_users: Data: 0.00MB + Index: 0.00MB + Engine 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InnoDB<br>wpgu_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_wc_admin_notes: Data: 0.07MB + Index: 0.00MB + Engine MyISAM<br>wpgu_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM<br>wpgu_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpgu_wc_customer_lookup: Data: 0.20MB + Index: 0.18MB + Engine MyISAM<br>wpgu_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpgu_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpgu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM<br>wpgu_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpgu_wc_order_product_lookup: Data: 4.35MB + Index: 3.86MB + Engine MyISAM<br>wpgu_wc_order_stats: Data: 0.43MB + Index: 0.26MB + Engine MyISAM<br>wpgu_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_wc_product_attributes_lookup: Data: 0.20MB + Index: 0.17MB + Engine InnoDB<br>wpgu_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_wc_product_meta_lookup: Data: 0.30MB + Index: 0.49MB + Engine MyISAM<br>wpgu_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpgu_wc_reserved_stock: Data: 0.24MB + Index: 0.00MB + Engine MyISAM<br>wpgu_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpgu_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpgu_wdr_order_discounts: Data: 0.20MB + Index: 0.00MB + Engine InnoDB<br>wpgu_wdr_order_item_discounts: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wpgu_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpgu_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpgu_wfconfig: Data: 2.25MB + Index: 0.00MB + Engine InnoDB<br>wpgu_wfcrawlers: Data: 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    Secure connection (HTTPS): ?<br>Hide errors from visitors: ?Error messages should not be shown to visitors. Active Plugins (24)
    
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    ManageWP - Worker Loader: by GoDaddy – Settings
    
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #186 - /shop/<br>Cart: #11 - /cart/<br>Checkout: #55 - /checkout/<br>My account: #1684 - /my-account/<br>Terms and conditions: ? Page not set Theme
    
    Name: Cosmecos Child<br>Version: 1.0.0<br>Author URL: https://demo.artureanec.com<br>Child Theme: ?<br>Parent Theme Name: Cosmecos<br>Parent Theme Version: 1.3.4<br>Parent Theme Author URL: https://demo.artureanec.com/<br>WooCommerce Support: ? Templates
    
    Overrides: cosmecos/woocommerce/myaccount/form-login.php<br>cosmecos/woocommerce/myaccount/form-lost-password.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-12-13 10:53:56 +00:00<br>Options: ?<br>Notes: 187<br>Onboarding: completed Action Scheduler
    
    Canceled: 757<br>Oldest: 2023-11-11 15:23:11 +0000<br>Newest: 2023-12-11 03:07:23 +0000
    
    Complete: 51,046<br>Oldest: 2023-11-11 14:05:51 +0000<br>Newest: 2023-12-12 14:03:39 +0000
    
    Failed: 128<br>Oldest: 2022-12-23 14:00:51 +0000<br>Newest: 2023-12-12 13:52:13 +0000
    
    Pending: 4<br>Oldest: 2023-12-12 14:08:39 +0000<br>Newest: 2023-12-12 20:15:26 +0000 Status report information
    
    Generated at: 2023-12-12 14:04:20 +00:00<br>`
Viewing 1 replies (of 1 total)
  • Hi @deniran

    Thanks for reaching out!

    I understand that incorrect data are being shown under WooCommerce > Analytics even after doing the troubleshooting steps above.

    Can you please try the steps below and see if it resolves the issue?

    • Analytics > Settings > Date type – set to Date Created
    • WooCommerce > Status > Tools > Clear Analytics Cache
    • Import Historical Data

    Otherwise, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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