Hey @isma94,
Thanks for reaching out!
It looks like the sites Shop page is experiencing intermittent issues, where the Shop page is blank, and logging in as a WP administrator resolves this, correct?
I should mention that it’s a site selling alcoholic beverages and has an age verification requirement upon first access on every page, which is done through the?‘age gate’?plugin.
As a first step, I’d suggest double-checking that the “Age Gate” plugin you are using is configured correctly, as it is possible that this could be causing the issue (since logging in as admin resolves the issue which could indicate it is attempting to perform an age verification).
If this is not the case, can you please share a copy of the following:
- System Status Report: you can find this via WooCommerce → Status. Select
Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
- Fatal Error Log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
- Console Errors:?Please share any errors you may identify when inspecting the console on the Shop page when this issue occurs.
You can read more about?using your browser console to identify errors here.
In the meantime, I’d suggest enabling WP Debugging if this is not already enabled. You can do this by following the steps outlined in the support guide below:
Once enabled, this will create a?debug.log?file in the?wp-content?folder.
You can then access the?debug.log?file via FTP or your cPanel file manager and look for any error messages related to the issue. Feel free to share these here for us to take a closer look.
Cheers!
