WORST EXPERIENCE EVER! ????
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After one year and half and over $300 in paid bills, today, the 7th of March 2025, I just deleted GTranslate due to absolutely unprofessional customer support. It’s the worst support I experienced so far since I started using WP 18 years ago. Everything seemed nice, plugin had some issues which was fixed thanks to the support team. Yesterday, I’ve add another “Startup” subscription for my second site (in total $480/year) and I just needed to get some details fixed. Suzan Shahinyan (technical team expert) got in touch with me today. I tried to explain her the issue and she replied in such a disrespectful way that first I needed to read her message a few times as I didn’t believe what I saw. Everybody can have a really bad day, so I decided to kindly ask her to reconsider her behavior in order to give her a chance to make things right but, it just got worse; her answer was “Please don’t make thing complicated for no reason”. So I sent a complaint to the founder Edvard Ananyan and the deputy CEO Rafael Hovhannisyan. Rafael got back to me pretty quickly saying that the conversation went a wrong way. When I asked him to please be more specific about what this actually means, he replied that I wasn’t constructive. So I decided to do a constructive thing and I’ve cancelled all payments and I deinstalled GTranslate. By the way, I was wondering all the time why Google keeps me banned sending me constantly alerts since I’m using GTranslate. Trying to find the complaint page of GTranslate, Google suggested me as first result following link: https://www.reddit.com/r/SEO/comments/1fq48vf/how_gtranslate_plugin_killed_our_2m_website/?rdt=53822 Finally, I understood why Google was keeping my website practically banned since December 2023.
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