Support Not Available?

  • estland

    (@estland)


    12 months ago

    Following your own support guides, the Support Tickets page shows an unparsed shortcode ([ticket-submit]) with no way to actually submit a ticket.

    A link on the Support Tickets page mentions the Support Forum on WordPress; the link is wrong and leads to the support forum for BookPress.

    On the Contact page, you have a link to Contact Accounts, and that leads to a 404 (https://wphrmanager.com/contact-accouts/).

    I have submitted a ticket through Freemius but I’m not sure you all read those or not.

    It also appears that you haven’t answered any support tickets here for several months.

    Could you please correct/elaborate on how to actually get in touch?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Plugin Support

    (@blackandwhitesupport)

    Hey @estland,
    Sorry for inconvenience due to some technical issues we were not available but now we are 24/7 available.

    Support

    Thread Starter estland

    (@estland)

    Hi, I have not heard back on my support ticket after a month. Is there someone I can contact directly?

    Plugin Author Plugin Support

    (@blackandwhitesupport)

    Hey estland,

    Please check your mail we respond you there.

    Support

    Thread Starter estland

    (@estland)

    The contact accounts link still goes to a 404. Is support available for your product? We have received billing notices but nothing from support.

Viewing 4 replies - 1 through 4 (of 4 total)
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