Webhooks are not sent from Woocommerce

Hi @spvtxx

It seems like your webhook sometimes fails to trigger when an order status changes. This inconsistency can be due to a few reasons such as:

1. Server Issues: If your server is experiencing high load or connectivity issues, it might intermittently fail to send webhooks.
2. Plugin Conflicts: If you have other plugins installed on your WooCommerce store, there might be conflicts that are causing the webhooks to fail. Try deactivating other plugins temporarily to see if the issue persists.

Can you also share with us any fatal error logs found under WooCommerce → Status → Logs?

To pinpoint the issue, I would recommend checking these areas first. If the problem persists, please feel free to get back to us with more details, such as any error messages.

Thank you for your cooperation!

Greetings!
Thanks for the answer!
Please look at our error log for yesterday:
https://docs.google.com/document/d/1wtLCfLRt4STmKoqTZUw5rX_vopML5emNJCYrTjJJXBM/edit

Hi,

Thanks for sharing the error logs! Based on the logs, it seems the PHP error is triggered by your theme: flatsome-child .

Some errors point to the functions.php file, line 351 – as it’s a child theme, and the errors point to the functions.php file can you check if you have any custom code there?

Other errors point to a custom template file in the theme: flatsome-child/woocommerce/checkout/thankyou.php:26 . Did you perhaps customize the thankyou.php page?

If you temporarily switch to the parent theme, Flatsome, are you still able to reproduce these errors?