• Resolved pipoulito

    (@pipoulito)


    Hello,

    Even if in order history, it is written that the statut has been set to completed, the paid order stays as Processing

    thanks for help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @pipoulito

    Hello mate, could you please tell us which payment gateway you are using?

    Regards.

    Thread Starter pipoulito

    (@pipoulito)

    Hello,

    yes MONETICO, they told me that return url was set correctly

    regards

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @pipoulito

    Hello mate, we inform you that this option will only complete paid orders that call the woocommerce_payment_complete() / $order->payment_complete() methods. Most payment methods like PayPal and credit cards will all trigger this action.

    Since shipping and access to the products shouldn’t happen until payment is received, orders that haven’t been paid won’t be automatically completed.

    This means our plugin won’t automatically complete an order if your gateway is unable to recognize when a payment has been received.

    That said, this option will not auto-complete orders with the following payment methods:

    Check Payments (WooCommerce core)
    Direct Bank Transfer / BACS (WooCommerce core)
    Cash on Delivery (WooCommerce core)
    Other gateways that default to On Hold or Pending Payment instead of Processing

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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