problems loading site – "invalid or unsupported form of compression"

  • Please help!

    My readers seem to keep having trouble loading my blog site (www.bighoneydog.com) – they keep getting an error message saying:

    “The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression

    * Please contact the website owners to inform them of this problem.”

    Some of them can load the basic homepage and even blog page but get this error when they try to comment – so I have been losing a lot of readers and comments recently as they try several times, get frustrated and give up.

    Why is this happening? How I can I fix it?

    I am using the Cloudy Theme which I downloaded from the WordPress gallery. I haven’t done anything to the CSS, template codes, etc – just using it as it is.

    However, I HAVE installed some plugins to use in the sidebar. Is it possible that one of the plugins is causing the problem?

    I have contacted DreamHost who are hosting the site but they say everything looks good on their end and can’t explain it.

    I have gotten this error message myself a couple of times – or the page simply not loading – but I find that if I just refresh the page – and wait for it to load completely before scrolling down, that usually fixes the problem. But of course, I wouldn’t be commenting on the site the way my readers are.

    Would be really grateful if anyone can help.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter bighoneydog

    (@bighoneydog)

    Oops – sorry, that should be “ProClouds” theme.

    Moderator James Huff

    (@macmanx)

    Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue.

    Moderator t-p

    (@t-p)

    First try what James suggeted in his reply.

    if problem still persists, review this thread and see if it helps:

    Thread Starter bighoneydog

    (@bighoneydog)

    Thank you for your suggestions – I have done what you said and deactivated all the plugins in my sidebar except the WP email subcription one. So far, the feedback from many readers is that the site is loading faster but a few are still getting error messages.

    What’s more disturbing, though, is that since I’ve mentioned these problems on the blog, many readers have emailed me privately to say that they are having trouble leaving Comments – they have tried several times but either can’t submit at all (get an error message) or they submit Comments but I never get them…so where are their comments going?? I just checked through over 2,300 spam comments and none of them are proper ones from friends – so what happened to all the comments from friends??
    Plus some readers can’t even see the comments at all – all they can see is the post. But they should be able to see all the comments below the post…

    Does anyone know why I’m having this problem with the comments and what I can do?! I have looked through the settings but it’s all set on exactly the same as I had it when I was still with WordPress – no moderation or anything.

    I feel so frustrated as people are taking the time and going to the trouble of commenting – but I’m not getting them! No wonder I noticed that our comments seem to have dropped significantly in numbers since we moved to self-hosting.

    Thank you again

    Moderator James Huff

    (@macmanx)

    Have you tried switching the theme?

    Thread Starter bighoneydog

    (@bighoneydog)

    Oh dear – I REALLY don’t want to have to change themes! Is there no other way? Do you think the problem with leaving comments is to do with the theme I’m using?

    Moderator James Huff

    (@macmanx)

    It’s a necessary troubleshooting step. Just temporarily switch to another one, test, and switch back. You may need to redo your widgets, but that’s all.

    If you can’t reproduce the problem on a different theme, then we know the problem is specific to the current theme.

    Thread Starter bighoneydog

    (@bighoneydog)

    Oh, I see. OK – will have a go.

    Sorry – I don’t understand – why would I need to redo my widgets (I assume you mean in my sidebar) – if the problem is with the Comments? It seems to be a bug or something in the Commenting function which either prevents people from seeing the comments altogether (when they should be visible immediately – I have not put moderation on) – or worse, prevents people from commenting altogether because their comments disappear after they press “Submit”. Isn’t this to do with the Comment feature not working?

    Thank you again.

    Moderator James Huff

    (@macmanx)

    Sorry – I don’t understand – why would I need to redo my widgets (I assume you mean in my sidebar) – if the problem is with the Comments?

    You may lose your widget when you switch themes. Losing your widgets is not related to the current problem, but switching themes is a necessary troubleshooting step.

    It seems to be a bug or something in the Commenting function which either prevents people from seeing the comments altogether (when they should be visible immediately – I have not put moderation on) – or worse, prevents people from commenting altogether because their comments disappear after they press “Submit”.

    Yes, and the theme is primarily responsible for displaying the comments and handling the comment form.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘problems loading site – "invalid or unsupported form of compression"’ is closed to new replies.