Tagdiv plugins causing site to crash

  • jtoney7852

    (@jtoney7852)


    1 year ago

    Before you asked yes, I have a ticket open with them. Over the past month or so, I have been experiencing a problem with my site. My hosting provider has mentioned that I’m reaching 100% memory usage and that it’s causing the website to temporarily be stopped until it can recover. I started going through and disabling every plug in, and eventually I found that the tagdiv plugin what’s causing the failure. Is anybody experienced this? I’m not getting very far with these folks and after 2 years of my site running with their platform this is just all of the sudden. It’s very frustrating because I can’t open more than maybe one tab of the website. So if I’m going to edit a bunch of posts I have to do one by one and hope to not crash the entire thing. What can I do to find out where the error lies with this Plugin or

    Because this is a theme my entire website is built around that plug in and so I can’t just remove it. I have asked them 2 weeks ago to look into the problem but so far they have not come back with any Solutions so I thought I would ask here.

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If this is a commercial plugin or theme, then the appropriate place to get help is through their own support portals on https://tagdiv.com/. Sorry that it’s frustrating, but they cannot support commercial products here.

    Thread Starter jtoney7852

    (@jtoney7852)

    yes it’s a commercially available for purchase in a lot of different locations. I wish people would read my post before commenting but here we go again. I have been engaged with them for several weeks now trying to find out what’s wrong and their support is very slow. I thought I would ask here to see if another individual is experiencing the same kind of issue to see if maybe there was a resolution. They have not offered one to me so I need to find out how to make my website work. Bottom line

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