500 error in WXRImporter.php file

Hello,

Thank you for reporting this issue. Can you provide the import file so we can replicate and investigate the issue further?

Sure

https://drive.google.com/file/d/1sszCzbr2gK2jlt4rAhsytaOrDfdSRlj3/view?usp=sharing

Hello,

Thanks for the content XML, however can you double check if it’s the correct one? I tried importing it and it’s working properly for me. Also, I can’t find the line in your demo content xml which is causing the issue.

Hi, I checked it again on another site.

And I get the same error. https://monosnap.com/file/vFbe0kSEGw2KnousgRYkhTisiMM4LP

One click demo import plugin version is 3.1.2 https://monosnap.com/file/FGNQEM0jImEGGJaE3oX3uGV4DfSdR5

Sorry, I sent you another demo import xml file.

Here is correct file https://drive.google.com/file/d/1ge8LX9vc7Gy2v6IVquZVScKy0veOiZnB/view?usp=sharing

And the line that causes the issue https://monosnap.com/file/Oq06raerd1HtSlitBom5jkN7C78kR6

Feel free to ask if you have any questions.

Hello,

Thanks for the new content XML. I was able to import it completely in my test – https://imgur.com/a/DcuBxwz. Error 500 typically means a server error. Most of the time it’s due to timeout or low memory. Can you enable debugging in your WordPress and let us know what the logs says? It can help us identify the issue you are experiencing.

Hello,

We were able to replicate the issue and resolved it in GitHub. We’ll include the fix in the next release. Thank you for your help!