Lost Jetpack stats

  • Resolved hcspongberg

    (@hcspongberg)


    1 year ago

    hi, the Stats for my website are completely missing. I have read through the forums and see that Jetpack stats are often lost when a staging site is created. I don’t believe I did this in the last month, but sometime in the last few weeks Jetpack was disconnected from my website. Since I reactivated it on Nov 2 there are no historical site stats. I am hoping to get these back. I reached out to my web host, but they could not offer insight other than to say my Jetpack “expired” when my hosting plan renewed, which I am skeptical about, as I use Jetpack with my WordPress.com credentials, and the timing does not correspond to this event.

    The page I need help with: [log in to see the link]

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @hcspongberg

    I was able to recover stats for most of the last year, September and October are still missing, but perhaps that is when Jetpack was disconnected?

    Were there stats prior to this year? I wasn’t able to find any.

    Very cool site, BTW!

    Thread Starter hcspongberg

    (@hcspongberg)

    Thank you!! No stats prior to January is probably correct. I am not sure how Jetpack became disconnected but we will just assume that is what happened. Thank you so much for your help.

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