Front-End Update Problem with GoHighLevel WordPress

  • Chen Tam

    (@tnehc)


    1 year ago

    Hello, I’ve been dealing with an issue on a WordPress website featured by GoHighLevel for the past two months. The problem is related to updates not appearing on the front-end, despite making changes in the website builder. I’ve gone through various troubleshooting steps, including checking plugin and theme compatibility, and clearing caches. Most suggestions point to a caching issue. However, even after trying these solutions, the problem still exists. We reached out to GoHighLevel support, but unfortunately, their assistance hasn’t resolved the issue. It’s been quite frustrating.

    • When logged in, I can see updates, but not when logged out
    • I’ve cleared cache on both the website and browsers, cause the issue persists on other browsers as well. I’ve also cleared the cache on GoHighLevel’s WordPress cache management.
    • Previously, it took 2-3 days for updates to reflect on the front-end, but now updates are not working
    • I’ve noticed that the website is utilizing Cloudflare CDN/Proxy. I believe Cloudflare might have its own cache, but I can’t access it because it was configured through GoHighLevel. Could this be the cause of the issue?

    • This topic was modified 1 year ago by Chen Tam.
    • This topic was modified 1 year ago by Chen Tam.
Viewing 5 replies - 1 through 5 (of 5 total)

  • When logged in, I can see updates, but not when logged out

    Then it’s 99.999% a stale cache.

    I’ve noticed that the website is utilizing Cloudflare CDN/Proxy. I believe Cloudflare might have its own cache, but I can’t access it because it was configured through GoHighLevel. Could this be the cause of the issue?

    Maybe, maybe not.

    But it’s impossible for us to answer that question in a vacuum — without checking the site in question.

    If you can provide the website address, we can take a look for you. If you’re unable to provide your site address, check HTTP response headers: these should clue you in on the mystery.

    Standing by.

    Thread Starter Chen Tam

    (@tnehc)

    Here’s the Link of the website

    kmy3r

    (@kmy3r)

    Hey did this ever get resolved and if so how? I am having the same issue on multiple sites. Exact same situation, go high level wordpress website thats not displaying updates unless im logged in

    Thread Starter Chen Tam

    (@tnehc)

    Unfortunately no, we were compelled to relocate the website from GHL as their support consistently redirected the issue to other agents. I had to initiate a new ticket for follow-up LOL.

    momentumpro

    (@momentumpro)

    It was a massive headache for me last month as I was in a time crunch. BUT I was lucky to get it figured out by using FileZilla and resetting Cache Manually by toggling on and off, purging CDN Cache WP-side, then refreshing CDN Cache GHL-side.

    1. Essentially, you have to get an FTP account setup via GHL (Sites -> WP -> Advanced Settings). In FTP Access, create an FTP user.

    2. Download FileZilla – Server** not FileZilla Client I believe.

    3. Run FileZilla, at the top you should see “Host”, “Username”, “Password”, “Port”. Grab all of this information from GHL via the FTP Access. Note: Copy and paste all fields as the Username will be different than the one you create.

    4. Once you log in, you’ll see in the bottom right that there’s your WP website files. Here, you’re looking for “wp-config”. Right click on that, then click view/edit. Open in notepad/a code editor of your choice, Notepad is the easiest.

    5. Scroll down until you see:

    // ** Database settings – You can get this info from your web host ** //
    /** The name of the database for WordPress */
    define( ‘DB_NAME’, ‘xxxxxx_xxxx’ );

    6. Add define(‘WP_CACHE’, true); above “define( ‘DB_NAME’, ‘xxxxxx_xxxx’ );” so it looks like:

    // ** Database settings – You can get this info from your web host ** //
    /** The name of the database for WordPress */
    define(‘WP_CACHE’, true);
    define( ‘DB_NAME’, ‘xxxxxxx_xxxx’ );

    7. Now File -> Save and close out of the notepad file. Back on FileZilla, you’ll notice a popup that says “File has changed”. Check the box that says “Finish editing and delete local file” and click Yes.

    From here, it’s just a game of resetting Cache Manually by toggling “define(‘WP_CACHE’, true);” from true to false, purging CDN Cache WP-side, then refreshing CDN Cache GHL-side, and turning the WP-Cache file back to true.

    Hope this helps!

Viewing 5 replies - 1 through 5 (of 5 total)
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