Not yet received response to my support ticket (Pro version)

  • Resolved anilky

    (@anilky)


    1 year ago

    I’m a pro customer. I raised a support ticket on 26 Oct and received an auto-reply saying that ticket has been registered under #711778690.

    However, I didn’t receive any response. Nothing in spam folder as well. I dropped a reminder then, but still haven’t got any response.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @anilky,

    I had actually responded to your question within the same day of receiving it, but I’ll resend it.

    Please note that these forums can only be used to discuss the Free plugin, though. For further questions regarding the Premium version, please refer to our support e-mail via support(at)complianz.io.

    Kind regards, Jarno

    Thread Starter anilky

    (@anilky)

    I know that this is not the forum for pro version, but I wrote on this forum as the matter of last resort. From my point of view, this was the only thing left when I didn’t receive a response despite reminder. This has happened earlier also, but I got a response on reminder. This is strange that even spam folder didn’t receive your email.

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @anilky,

    I understand your reasoning. Have you received my reply this time?

    As it’s the same e-mail address that we had previously been using to communicate, I’m not entirely sure what could have changed.

    Kind regards, Jarno

    Thread Starter anilky

    (@anilky)

    Received. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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