Visitor not updating after update

  • Resolved phil

    (@philharmonicmoto)


    1 year ago

    hi! I just updated the plugin and I see page views climbing, but no change in number of visitors. went to google analytics and see new visitors constantly for the past hour or two. could the update have caused this?

    thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hello. Can you post a screenshot showing exactly what number isn’t changing for you? Is it the visitors number at the top left? Does it change after a page reload or upon selecting a different date range?

    Daniel Roth

    (@danielrunvegan)

    @dvankooten I can confirm this. Since the latest update, only pageviews are tracked, while the visitor count seems to have frozen. See the screenshot below:

    Plugin Author Danny van Kooten

    (@dvankooten)

    Thank you both. I was able to replicate this. Please expect a fix later today and sorry for the hiccup!

    Plugin Author Danny van Kooten

    (@dvankooten)

    Hello,

    I just released version 1.3.1 of Koko Analytics, in which this should be fixed.

    Let me know if it isn’t please.

    Thread Starter phil

    (@philharmonicmoto)

    thank you for the fix and sorry for not responding, my junk folder caught these messages and I only saw it today… FML.

Viewing 5 replies - 1 through 5 (of 5 total)
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