• Resolved Generosus

    (@generosus)


    Good Day,

    Suddenly, we’re getting the following error in Rank Math’s dashboard (backend):

    Error: the Rank Math blog feed could not be downloaded

    Details: https://prnt.sc/QxtMNmrzok1Y

    Got fix?

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @generosus,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We haven’t experienced a similar issue on our end. Can you please try clearing your website caches and check again? The issue may be just temporary.

    Looking forward to helping you.

    Thread Starter Generosus

    (@generosus)

    Hi @rankmathteam,

    Thank you. So weird. Yes, we’ll just have to wait a bit.

    None of our troubleshooting efforts helped (we tried absolutely everything). Also, Rank Math’s troubleshooting wizard revealed no issues.

    Perhaps it’s an issue with WP 6.3.2.

    We’d like to leave this topic open until the RSS feed issue is fixed. We’ll keep you posted.

    Thank you!

    • This reply was modified 1 year ago by Generosus.
    lpierson

    (@lpierson)

    I have the same error “Error: the Rank Math blog feed could not be downloaded.” The Rank Math Overview never worked :-/

    • This reply was modified 1 year ago by lpierson.
    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @generosus,

    Sure, do let us know how that goes.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @lpierson,

    Please try reconnecting your website/s to your Rank Math account for troubleshooting:
    https://rankmath.com/kb/how-to-connect-or-disconnect-rank-math/

    Once done, clear your website’s cache and transients on your WordPress dashboard > Rank Math > Status & Tools > Database Tools tab:
    https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    Hope that helps.

    lpierson

    (@lpierson)

    Unfortunately, I did all that and it did not fix the dashboard

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @lpierson,

    Can you please let us know from what country is the public IP address of the website?

    Please note that if the IP address of the website is currently blocked by our firewall, this error will show.

    Another thing to note is that this is not an issue with the website’s RSS feed but rather an issue fetching the blog feed from our plugin to display the latest posts on the widget.

    Don’t hesitate to get in touch if you have any other questions.

    Thread Starter Generosus

    (@generosus)

    Hi @rankmathsupport,

    Thank you for the added information. Very helpful.

    The public IP is located in the US. We use, however, Cloudflare WARP (1.1.1.1.) for web security reasons to mask our public IP. That is probably why we couldn’t see RM’s feed.

    We just checked our WP Admin Dashboard and your feed works fine now. Whatever you did at your end, if anything, fixed the issue.

    We would like to recommend Rank Math investigate the effects Cloudflare WARP may have on your plugin’s functionality and make adjustments, if necessary.

    Issue resolved. Thank you! ??

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @generosus,

    Thank you for the details.

    Given the IP address is in the US, which is not blocked, the most likely cause of this was the fact that Cloudflare experienced some issues yesterday.

    In any case, we are glad that the issue has been sorted.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Blog Feed Error | Rank Math Dashboard (Backend)’ is closed to new replies.