Support is non existent even for paying customers

  • acquamarina

    (@acquamarina)


    1 year ago

    I rarely give negative reviews, but my patience is gone. I have signed up, paid for a plan, upgraded said plan, and sent several emails asking for help with setup up and so far, not a single reply. It is embarrassing!

    I was so excited to move my email marketing to my WP dashboard and happy I found MailPoet. Now, I am starting to think it was a huge mistake.

    I edit my lists and it reverts back to the way it was before – magically!

    Haven’t even tried to send a real email yet, the whole thing is a mess. Why does it revert my edits?

    Who knows. I am almost to the point of asking for a refund.

    Shame, shame, shame.

Viewing 1 replies (of 1 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there,

    We apologise you’ve not had a good time with MailPoet. I looked through your profile but I can’t get much information to find the support requests you’ve created.

    Kindly reach out to us via https://www.mailpoet.com/support/premium/ and we’d be more than happy to help solve the issues you have.

    Looking forward to hearing back from you.

Viewing 1 replies (of 1 total)
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