money withdrawn from my credit card

  • Resolved mediehusethirtshals

    (@mediehusethirtshals)


    1 year, 4 months ago

    This is the only place I can contact you, you have no contact information on your website.

    My credit card has been charged. I once bought jetpack backup once, but never agreed that I would pay subscription every year, and today you charged 150 dollars to my credit card, so I went back to my account with you and can find the receipt, I have no payment methods associated with my account, so I report to my bank that you have withdrawn the money illegally. and when no payment method is associated, how can you withdraw money from my credit card?

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @mediehusethirtshals

    Could you contact us via this contact form and mention this thread? We’ll get this taken care of for you. Please note that if you have initiated a dispute with your bank, we can’t issue a refund until the process completely plays out, which can be 90-120 days. (due to financial regulations) If the dispute is lifted, we can refund immediately.

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