File Upload URL not bringing complete URL

  • Resolved amcarrales

    (@amcarrales)


    1 year, 1 month ago

    I created a form and everything works amazing the only thing that I haven’t been able to figure out is how to show the complete URL of a file that has been uploaded.

    For example, I am sending the form submissions to a Trello board with all the related fields but the File Upload URL shows up as: “/wp-content/uploads/forminator/random_sring_here”

    If I click on that link, it brings me to a broken page as it does not bring the domain before the autogenerated link.

    My question is, how can I change this so that the file upload URL brings the full URL of the website the form is hosted on?

    Let’s say my domain is example.com so the URL should look something like this, using the same example from above: example.com/wp-content/uploads/forminator/random_sring_here.

    This way I don’t have to manually add the domain every time I click on the broken link.

    Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @amcarrales

    I hope you are doing well today.

    I pinged our SLS Team so that they can review your query and see what will be possible in this case. We will post an update here as soon as more information is available.

    Kind Regards,
    Kris

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi again @amcarrales

    In the meantime I have made a full test on my lab and I was not able to replicate this issue and all works fine -> I see full path to file.

    In my Trello integration in “Card Description” i have placed:

    {all_fields}
    {upload-1}

    and both solutions gives me full path to image which I can click and open.

    Are you using current updated version of Forminator?

    Do you use any of above mentioned values in “Card Description”?

    Kind Regards,
    Kris

    Thread Starter amcarrales

    (@amcarrales)

    Hi Kris,

    Thank you for your quick response.

    I have the same setup in terms of fields, {all_fields}{upload-1} and both of them still bring me a broken link starting with /wp-content/…. and not the root domain.

    I also checked and I have the latest version of Forminator. The weird thing is that it is happening with the 3 domains that I’ve tested it with.

    • This reply was modified 1 year, 1 month ago by amcarrales.
    • This reply was modified 1 year, 1 month ago by amcarrales.
    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi again @amcarrales

    I apologize for the delay. It seems the system did not notified us about new reply in this thread.

    Can you export your form, upload it to google drive and share a link in your next reply so we could test in on our side.

    Kind Regards,
    Kris

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @amcarrales

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

    Thread Starter amcarrales

    (@amcarrales)

    Hello Kris,

    I somehow also didn’t get your previous notification. I just got the one from today. Here is the uploaded form.

    Thank you,
    Adrian

    Thread Starter amcarrales

    (@amcarrales)

    Hi @wpmudevsupport13, I wanted to follow up on my last comment

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @amcarrales,

    Sorry for the delay regarding this. Seems like we somehow missed the notifications regarding this.

    I tested the given form export and can confirm it works fine without any issues.

    The full URL gets added in the Trello board:

    Screenshot at 18:09:15.png

    I could notice you are running Forminator v 1.26. Maybe the issue noticed is due to that?

    Could you please update the plugin to the latest version ie 1.28 and then check how it behaves?

    Looking forward to your response.

    Best Regards,

    Nithin

    Thread Starter amcarrales

    (@amcarrales)

    Hello @wpmudevsupport11,

    Thank you for your reply. I updated Forminator to version 1.28 but I am still getting the same error.

    I know it might not be related but could it be some issues with my hosting? That’s the only thing I see in common with the 3 sites that I’m having this issue with.

    Error Forminator




    Thanks,
    Adrian

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @amcarrales

    Thank you for response!

    This is a bit weird, I admit. It may possibly be hosting related but there’s also something else that I think would be worth checking:

    1) do you by any chance have lines similar to these set in “wp-config.php” file of the site? 

    define( 'WP_HOME', 'https://' . $_SERVER['HTTP_HOST'] );
define( 'WP_SITEURL', 'https://' . $_SERVER['HTTP_HOST'] );

    This isn’t necessary in any regular setup but used to be quite a popular solution when multiple domains are used on site and to remedy some other issues. If yes, then it’d be worth checking if the same happens without them.

    2) do you have some sort of image offload plugin installed on site (so images are physically stored on e.g. S3 or some cloud/external storage)?

    3) or some image optimization plugin other than our Smush?

    Best regards,
    Adam

    Thread Starter amcarrales

    (@amcarrales)

    Hi @wpmudev-support8,

    Thank you for such a quick response.

    1) I just checked the “wp-config.php” file and it doesn’t have either of the 2 expressions mentioned.

    2/3) For cache we use the Seraphinite Accelerator plugin on the WordPress and Cloudflare as a CDN.

    Thank you,
    Adrian

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @amcarrales

    Thanks for response!

    So CloudFlare shouldn’t cause any issues like this but I admit I’m completely unfamiliar with the Seraphinite Accelerator.

    I gave it a quick look and I see it has some interesting image-related optimization options but also a huge set of other optimizations available.

    Just to make sure then – did you try to temporarily disable it entirely and does it make any difference? If not, could you try it?

    Kind regards,
    Adam

    Thread Starter amcarrales

    (@amcarrales)

    Hello @wpmudev-support8,

    I did troubleshoot with the Seraphinite Accelerator plugin off but it didn’t fix the issue unfortunately.

    Any idea what else might be causing this?

    Thank you,
    Adrian

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @amcarrales,

    I would suggest trying a complete conflict test to make sure it’s not any plugin or the theme is conflicting and causing the issue. I hope the following flowchart comes in handy: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If it’s not a plugin or the theme, please bring this to the notice of the hosting support and see if they can provide any insights on this.

    Please let us know the results so that we can guide you further.

    Kind Regards,
    Nebu John

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @amcarrales

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries.

    Best Regards
    Nithin

Viewing 15 replies - 1 through 15 (of 15 total)
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