Transferred Woocomerce Plugin to Sub Domain and Now Files Not Showing

  • Resolved jrstar22

    (@jrstar22)


    1 year, 4 months ago

    A while back I started a blog and had a store inside the blog with the same domain. I then decided to create the store by itself and create a subdomain for it.

    After this, I hired someone on fiverr to transfer my website from the primary domain to the new subdomain so I wouldn’t have to redo everything. I had some issues with Stripe and some other issues with Woocomerce at the beginning but I got those figured out.

    But now I just found out that when trying to enable the functions for the optimization of my subdomain website my WooCommerce plugin is trying to open a file does not exist inside the plugin.

    This is making my WooCommerce plugin perform the same request over and over again until it exhausts all of the allowed PHP memory for a single PHP script which is 768 MB leading to a PHP Fatal Error

    Does anyone have any experience with this or know what I should do to fix this. I’m not sure if the transfer is what is causing this or if it’s something else.

    Thank you

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  • Hello

    Based on your description, it seems like the WooCommerce plugin is attempting to access a file that doesn’t exist, which is causing a loop and leading to a PHP Fatal Error due to memory exhaustion. Could you provide us with more details about the error you are encountering?

    Also, it is possible that during the transfer of your website to the new subdomain, some files may have been misplaced or not properly transferred. Alternatively, there could be a conflict with another plugin or your theme. I highly suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

    If it does not help, and for us to better understand your site’s current environment, please share a copy of your site’s System Status Report:

    • System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file which has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Viewing 1 replies (of 1 total)
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