• Resolved drew

    (@drewdrewchristophercom)


    The latest plugin update caused a critical error on the site and a blank screen on each page of the website. Your plugin indicated a data error in Analytics 4. There was a critical error on this website while fetching data. After removing the plugin the site is back up. I’ve decided to remove it permanently.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out, and sorry to hear you encountered problems after updating to the latest version of Site Kit. If you wish to share any PHP error logs or your debug file, along with your Site Health information I can see if I notice anything unusual.

    I would also be happy to recreate the same environment as your own for testing this, which may be useful in the event of a multi party conflict which could potentially impact others.

    If you decide to give the plugin another try, with a previous version, you can find older Site Kit versions here.

    Let me know if you have any questions with the above.

    Thread Starter drew

    (@drewdrewchristophercom)

    Thank you for the reply. After reviewing the error log, It appears there was a conflict with this plugin and the ShareThis Share Buttons plugin. The ShareThis Share Buttons has a current update which resolved the issue. (The ShareThis Share Buttons caused a fatal error to the site and not the Site Kit by Google plugin).

    • This reply was modified 1 year, 1 month ago by drew.
    Plugin Support James Osborne

    (@jamesosborne)

    Appreciate the update, and you sharing your findings @drewdrewchristophercom. This may be of use should others also have the same plugin active along with Site Kit.

    If you run into any further issues, or if you have any Site Kit queries, be sure to reach out.

Viewing 3 replies - 1 through 3 (of 3 total)
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