Conflict with WooCommerce Payments – Throws exception looking for PayPal Meta

Hello @pingram3541 ,

Thank you for reaching out to us, we are here to help.

With the provided details, we cannot give much of a response, because it can be anything at this point. We must perform some testing with the Woo Payments plugin. It’s not so super easy to test, but it’s possible.

Would it be possible to provide the exact steps in order to reproduce this situation? If so, we could investigate this in the coming days. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Thank you Joost.

Woo Subscriptions plugin might also be suspect.

After inspecting 200 of the most recent orders it appears the conditions are as follows:

• Always a subscription order
• Always an initial subscription order, renewals don’t experience this behavior
• Always using Woo Payments, when PayPal or Stripe methods are used for a subscription they don’t experience this behavior

And these conditions are always in the result:

• Payment completes successfully
• Order is not marked Completed

Hello?@pingram3541?,

if this only occurs with Woo Payments, then I would suggest to reach out to their support team and see if they have any known bug for this and if they possibly have a fix available for this issue.

If I understand incorrectly and the issue also occurs with our plugin, please let us know and we will reopen this thread. If you have other details that you can share with us, you might want to open a private ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Thanks Joost.

Correct, the issue only occurs when using a payment method other than PayPal such as WooPayments or Stripe as well as only happens for Subscription products and only when being renewed.

The error however is generated from this plugin and backtraces to  ppcp_get_paypal_order.

If PayPal is not the payment method being used, why are we getting an error from this PayPal plugin?

• This reply was modified 1 year, 1 month ago by pingram.
• This reply was modified 1 year, 1 month ago by pingram. Reason: revise wording for clarity

Any update on this issue I’m also facing it, using stripe payments but it is showing this in error log: Error during status transition. PayPal order ID not found in meta.

Hello,

this issue was addressed, and a fix has been added to the next release. Currently, the fix can be tested with the 2.4.0_rc2 release that is available here.

Please take a look and let us know if this issue persists when using this package.

Kind regards,
Joost

Thank you Joost, this appears to have done the trick!

Oh my, I spoke too soon. As you can see, I flipped the circumstance in my previous response from my original, where it is the INITIAL subscription order and NOT renewals that fail with this error.

The error being:
Error during status transition. PayPal order ID not found in meta.

This is not a PayPal order so there should be no seeking of a PayPal order ID in the product meta when other payment method is used, most esp. successfully. Hopefully this screen shot will help. Let me know if you need anything from me. Thanks Joost.

[url=https://postimg.cc/fV2gXf2T][img]https://i.postimg.cc/fV2gXf2T/Screen-Shot-2023-10-30-at-8-06-50-AM.png[/img][/url]

Hello @pingram3541

That’s not good news, sorry to hear that.

Since this is being caused while using the Stripe & Woo Payments payment method, I would expect this to be a conflict with them. However, we have many people using our and Stripe/Woo as the payment method and only have you and @satindersingh reporting this issue, so I would expect there has to be some specific setup present for this to occur. Otherwise, we would be getting many more reports about this.

In order to further investigate this, I would still want to ask you to share full logs, system report and possibly screenshots of the order notes with us, so we have the full view on this situation. I would insist on opening a private ticket with our service desk in order to share such details easier and more securely than via this public forum. You can find the instruction for this here:?https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).

Pending your response.

Kind regards,
Joost

Thank you Joost. One thing remains, the error is indeed of this plugin as a result of a method (ppcp_get_paypal_order) within a class being called which should not be called when PayPal is not the payment method being used.

Stripe has been disabled yet the error continues.

Not an educated guess but we saw PayPal Advanced Card Processing enabled, which is explained as for the ability to process credit cards using PayPal which seems unnecessary if WooPayments is handling credit card processing.

We have now disabled PayPal Advanced Card Processing and will monitor the issue, if it continues, we will follow your instructions and open a ticket w/ your service desk.

p.s. A screenshot of the order notes was provided in my previous post, the first url is the larger full size image. Sorry, I fail to understand how people post actual images in these wp.org threads, it’s not very intuitive.

I’m having this same issue so curious to see how this unfolds.

Hi Joost,

Disabling PayPal Advanced Card Processing did not resolve the issue.

I’ve gone ahead an opened a ticket w/ your service desk, including the system status log and 4 order notes screenshots as follows:

• New Subscription Order via WooPayments = PayPal error
• New Subscription Order via PayPal = no error
• Existing Subscription Order via Stripe = no error
• Non-Subscription Order via WooPayments = no error

Thanks again for you help with this!

Hello @pingram3541 and @reisp

I already informed pingram3541vian the private engagement I already, so let me post it here as well.

We have received some more reports on this issue since the 2.3.1 release, and already have a bug open for this case. We are waiting for our developer to take a look at this, but believe we have already an idea what could be causing this problem (The error is generated from this plugin and back traces to our ppcp_get_paypal_order function).

At this moment, there is not much we can do for you, but luckily this issue should only affect the status change of the orders. I have linked your support thread to the bug, so that when we have any fix/package available for you, we will let you know.

This upcoming fix should be included in our upcoming release 2.4.1. Testing should commence soon, so keep an eye on the beta releases here, that could already help you fix the issue.

Kind regards,
Joost

Hello all,

We just release the first beta version of 2.4.1 (rc1), this includes a fix for the problem with.

You can download this beta version here, and you can expect the official version to be release in 1 week (if testing goes well).

If you test this and want to share any results with us, we would be happy to hear from you.

Kind regards,
Joost

FYI, this is happening with Square Payments plugin too … although we couldn’t find yet a pattern in this behaviour like the above mentioned (only for subscription renewals). We had only a few incidents, but the transactions that remained in ‘Processing’ were similar to other transactions ‘Completed’ on the same day

Order notes

Error during status transition. PayPal order ID not found in meta.

October 24, 2023 at 5:46 pm
Order status changed from Pending payment to Processing.

October 24, 2023 at 5:46 pm
Square Charge Approved for an amount of…