Error processing the order. Please try again

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  • Hi @moz261

    Config : WP 6.3.2 Woocommerce : 8.2.0 Divi Version : 4.6.6. This is a woocommerce test site before launching real one.

    This message appears when you click on the “order” button.
    Error message : Error processing the order. Please try again.

    From what I understand, you’re experiencing an issue with processing orders on your WooCommerce test site. The error message you’re seeing is “Error processing the order. Please try again.” I’ve also reviewed the screencast you provided which gives a clearer picture of the problem.

    Here are a few possible solutions to the issue:

    1. Update All Plugins and Themes: Ensure that all your plugins and themes are updated to their latest versions. Sometimes, outdated plugins or themes can cause conflicts with WooCommerce.
    2. Check Your Payment Gateway Settings: This error often occurs due to issues with the payment gateway. Please check your payment gateway settings in WooCommerce > Settings > Payments. Make sure all details are correct and the gateway is properly configured.
    3. Plugin Conflict: Sometimes, other plugins can interfere with WooCommerce. To check if this is the issue, disable all other plugins except WooCommerce, and try processing an order again. If the error disappears, enable the plugins one by one until you find the one causing the conflict.
    4. Theme Conflict: The issue could also be caused by your theme. To test this, switch to a default WordPress theme like Storefront and try processing an order. If the error is gone, the issue is with your theme. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
    5. Review Debugging Information: Since you’ve set wp debug to “true”, check the debug.log file in the wp-content directory for any error messages that might provide more insight into the issue.

    If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

    Also, we’d find it helpful if you could share your site’s System Status report. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

    Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

    Thread Starter moz261

    (@moz261)

    Hi and thank you Tamrat A.

    Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs. About woo commerce status :
    I see this : https://prnt.sc/MsWsIppBcF_L about policy but the url is here though : https://www.ebusiness1.mlc-ext.com/privacy-policy/

    Thanks again for your help Tamrat !

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @moz261

    Thanks for sharing additional information.

    Theme Conflict: here when i try to test storefront : https://app.usebubbles.com/9EGQ6mHjXUuZ7jjGEhFgzU/store-front-broke-the-site-ecommerce . Ecommerce is broken
    When i turn divi in safe mode with all plugins turn off, no change also.
    Also note that only 3 plugins are enabled : https://prnt.sc/EPDTGbtBCcrx

    Your site style appears broken because you built those pages using Divi Builder. When you switched the theme to Storefront, the shortcodes Divi theme used weren’t naturally supported by the Storefront theme.

    Looking at the Error log and System status reports you’ve shared, everything seems to be in order. I couldn’t find anything related to the issue you’re experiencing, which is “Error processing the order. Please try again.”

    However, I suggest you to increase PHP Post Max Size from 128 MB to 2 GB and PHP Time Limit from 180 to 1200, and if possible, update your PHP from 8.0.30 to 8.2.1.

    Additionally, I couldn’t access your staging site to test the issue due to your server’s security. While I am entering https://www.ebusiness1.mlc-ext.com, it redirects me to https://www.hostingfilters.com/country.html

    Ensure the server where your site is hosted or the security software used may prevent payment transactions. In this case, the payment process cannot be completed, and you will receive an error message.

    Furthermore, I also suggest you to follow the guide shared in this article:

    I hope this helps! Please let us know how it goes or if you need further assistance.

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