dkim fail on lost password mails

  • Resolved tonvandervalk66

    (@tonvandervalk66)


    1 year, 1 month ago

    Users must be able to reset forgotten passwords on my members site. However mails for password reset do not arrive. The hosting says that it’s due to a failed dkim test.

    What can I do about this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @tonvandervalk66,

    I just did a test and it seems to be working fine. Could you please check my screenshots: https://prnt.sc/hffBXUcElZ-d and https://prnt.sc/EsoGcpy0tXDz

    Do let us know whether it works for you or not get back to you.

    Regards!

    Thread Starter tonvandervalk66

    (@tonvandervalk66)

    Hi, can you confirm that your dkim settings are set to strict? Can you perform a DKIM signature test and show me that the result is dkim=pass ?

    Some customers do not have a problem and other do, depending on how strict the safety controls of the receiving mailserver.

    Thanks for your help! This is really mission critical for my project.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @tonvandervalk66,

    We just use the default wp_mail function in WordPress to send emails. Here’s a brief explanation of how it operates.

    Compose Email: WordPress assembles email content.
    wp_mail Function: The function sends the email.
    WordPress Prepares: The email is prepared for delivery, connecting to your server.
    Email Delivery: Your email server delivers the email.

    The DKIM signature issue is typically tied to your email server’s configuration. We recommend verifying your server’s DKIM settings. For DKIM concerns, please reach out to your hosting provider or email server administrators.

    Regards!

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @tonvandervalk66,

    We have not received a response from you for the past few days, I’ll be closing this thread for now. Feel free to reach out if you need more assistance.

    Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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