Troubleshooting Drag and Drop Multiple File Upload: Unable to Upload 10MB PNG an

  • Resolved Jude Howell Sarabia

    (@judehowellsarabia)


    1 year, 1 month ago

    Recently, I increased the upload_max_filesize limit to 2500M to accommodate larger file uploads. However, when attempting to upload 10MB PNG and JPG files using the drag and drop multiple file upload feature, I encountered an error message stating, “The uploaded file exceeds your server’s maximum upload size.”

    I have thoroughly reviewed our server settings, and it appears that I have correctly adjusted the upload size limit. Despite this, the issue persists, preventing our users from uploading these files as intended.

    To test you download the sample image on these link.

    10mb png file: https://sample-videos.com/download-sample-png-image.php
    10mb jpg file: https://sample-videos.com/download-sample-jpg-image.php

    Wordfence is installed on this website. I am not sure if this is the reason.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    Hello @judehowellsarabia ,

    I tried to check your site and it seems you are using the default file upload.

    Can you check if you set the limit in [mfile] shortcode? like this for example: [mfile upload-file-433 limit:20971520]?

    Also, try to deactivate the Wordfence security plugin and see if this cause the issue, maybe there’s a firewall that blocks the ajax request or something.

    Thanks.

    Thread Starter Jude Howell Sarabia

    (@judehowellsarabia)

    I have used the [mfile upload-file-808 filetypes:jpg|png limit:11534336] I have disabled wordfence but the problem now is I got an error sending email.

    This is the error:
    /wp-json/contact-form-7/v1/contact-forms/6156/feedback:1
    Failed to load resource: the server responded with a status of 500 ()

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    Thanks @judehowellsarabia can you try and deactivate my plugin and see if you were able to send the form?

Viewing 3 replies - 1 through 3 (of 3 total)
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