Facebook Feed shows only one, oldest post

  • Resolved zel

    (@zel)


    1 year, 5 months ago

    Hello!

    I have two facebook feeds on my site. One was configured in 2022 and works just fine. The second I set up a while ago, and today I’ve done all the steps again to ensure that there is no problem on my, user, side.

    The second one shows only one, oldest, post from the actual facebook feed. I’ve followed the official instruction on your side, but I couldn’t get credentials (blank page). Then, I created page token with 6 permissions I had in the working app. I’ve copied the token and I’ve got the credentials. When I pasted it on site, the feed works, but for just one post and I can’t manage to make it show all the posts from the feed. Should I configure something else inside facebook devs?

    Oh, I forgot, I’ve tried to insert facebook feed on blank page to ensure that there is no problem with two feeds on one page. It also shows only one post.

    Thanks,

    Mateusz

    • This topic was modified 1 year, 5 months ago by zel.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello @zel

    Hope you’re doing well.


    Regarding your issue, can you please check for EA Facebook Feed’s Feed Settings? Please navigate to Content -> Feed Settings and check if “Oldest” is selected in the “Sort By” option. If yes, then select the option “Newest” for “Sort By”. Also check for “Max Visible Items” option and set it to a number that you prefer. Checkout the screenshot here: https://d.pr/i/KebsOy


    Hope this helps.
    Let us know how it goes.
    Thank you.

    • This reply was modified 1 year, 5 months ago by oaurunima.
    • This reply was modified 1 year, 5 months ago by oaurunima.
    Thread Starter zel

    (@zel)

    Hi Oaurunima,

    Well I’ve got that of course covered since the beginning. That’s not the case.

    Also, after getting the credentials, I got that one post and it stays on site for some time and then vanishes. Like now, where I should have two feeds on my site and I have only one.

    Hello @zel

    Thank you for your response.

    I have investigated your site, and it looks like the Facebook Feeds are working perfectly. Check out the screencast here: https://d.pr/v/mY1LTq

    Can you please check it again from your end and see if it is working properly? If it is behaving differently on your end, then please share a screencast or screenshot with us. That will help us to understand where the issue is exactly occurring and assist you accordingly.

    Hope to hear from you soon.

    Thank you.

    Thread Starter zel

    (@zel)

    “I have two facebook feeds on my site. One was configured in 2022 and works just fine.”

    This is the second one I have a probilem with. This one should now show 3 posts. It only shows one. It doesn’t matter if I change it to “newest” or “oldest” – it shill shows only this one post. And probably, this post will vanish in some time, like it did in your case – you haven’t even seen it.

    BTW I’ve installed for tests another plugin, smash baloon facebook feed. On the preview, it shows me all the posts from this another feed, not just one. However, they are connecting feed through their own app. Just FYI.

    • This reply was modified 1 year, 5 months ago by zel.
    • This reply was modified 1 year, 5 months ago by zel.

    Hello @zel ,
    Apologies for misunderstanding your query.

    Regarding your issue with the feed vanishing after some time, it could be that your Access Token has expired. Can you please try to extend your Access Token by following this documentation: https://essential-addons.com/elementor/docs/extend-access-token-facebook/

    After extending the Access Token, please create a new page and use the new extended Access Token on that page to display EA Facebook Feed. Please share the URL of the new page extended token with us so that we can inspect the issue of only one post displaying more thoroughly from our end.

    Hope to hear from you soon.
    Thank you.

    Thread Starter zel

    (@zel)

    Hi, I’ve extended the token. I remember doing this thing on the first feed too a year ago, so that should fix the problem with disappearing post(s).

    Here’s the test page: https://navigoliceum.pl/fb-feed-test/ as you can see, there is still only one post.

    I’ve done some research and the working feed token didn’t need facebook login. Facebook gives me notification “Your app has standard access to public_profile. To use Facebook Login, switch public_profile to advanced access. Get Advanced Access“. I don’t particulary want to do that.

    The previous works just fine, without “java sdk login” and giving sites also.

    Also, this first post is posted directly by my site. The two that I also should see, but I don’t, are posted as an user who have priviliges to post as my site. Can this be the problem? I mean, the post is still as Navigo Liceum Poznań, but facebook under published by: shows the name of my collegue. Post that is visible has clearly the site name.

    • This reply was modified 1 year, 4 months ago by zel.
    Thread Starter zel

    (@zel)

    Just to clarify, here’s the facebook page: https://www.facebook.com/LiceumNavigoPoznan/

    Well now the strange thing happended, I see last post and newest post, but I can’t see the 2 posts in the middle. The oldest post is written by page itself, the two next (unvisible) posts are written by person A, a the newest (visible) post is written by person B.

    Hello @zel ,
    Thanks for the detailed explanation.

    We have recreated the issue you mentioned on our end and inspected it but could not find anything similar to what is occurring on your site. The EA Facebook Feed is showing all the posts properly, including the ones that were not directly posted by the page itself.

    I would suggest that you contact our team here and we will help you fix this issue.

    Thank you.

    Hello?@zel?,
    I hope you’re doing well.

    You contacted our team here and it seems like the issue you have been facing with EA Facebook Feed has been resolved.
    That is why I am now closing this topic. If you face any other issue with our plugin then you can open a new topic anytime you want.

    Have a nice day.
    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Facebook Feed shows only one, oldest post’ is closed to new replies.