Not sending WhatsApp notification

  • Resolved RadhikaJAKS

    (@radhikajaks)


    1 year, 1 month ago

    Hi I have integrated WhatsAapp for woocommerce notification on Whatsapp Created the account and all steps done but still order notification on Whatsapp not working please help…

    My Website

    https://speedexind.com/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ram Shengale

    (@ramshengale)

    Hello Radhika,

    Sorry to know that you’re facing this issue. Can you confirm if you’ve setup a new Trigger on your website, create Message Template on our portal and then created a transactional Notification to do this integration?

    I would suggest you checkout this article where we’ve covered step-by-step details on how to do the full setup.

    Please check that out and let me know if you’re still facing issues.

    Regards,
    Ram Shengale,
    WANotifier Team

    Thread Starter RadhikaJAKS

    (@radhikajaks)

    Thank?you for your response. I have created accounts and follow the steps as suggested. But it is not working. Could you please check and let me know where?I am wrong because?while setting the account I even sent a test message successfully?.

    Plugin Author Ram Shengale

    (@ramshengale)

    Can you share screenshot of the Notification you setup for WooCommerce integration?

    Thread Starter RadhikaJAKS

    (@radhikajaks)

    Yes please check this settings in woocommerce

    https://speedexind.com/notification.jpg

    Plugin Author Ram Shengale

    (@ramshengale)

    That is a Trigger. I asked for the Notification you setup of WANotifier. I think you’ve not done that step. I would highly recommend going through the article I shared earlier to set that up.

    Thread Starter RadhikaJAKS

    (@radhikajaks)

    Yes I followed the steps to configure..

    https://speedexind.com/wanotifier.jpg

    • This reply was modified 1 year, 1 month ago by RadhikaJAKS.
    Plugin Author Ram Shengale

    (@ramshengale)

    I do not see any transactional Notification in your screenshot. Also I checked your account backend from my end and see that you’ve not created it. Transactional notifications have status as On-going.

    I would again request you to please go through the article I shared earlier to set that up. Or start a chat with us on our website if you’re not able to do the setup.

    Thread Starter RadhikaJAKS

    (@radhikajaks)

    Hi Ram I tried to chat on the website but they did not answer and didn’t get support. I followed the steps please help me to make settings or can you share a screenshot of specific settings. I did not understand  Transactional notifications. 

    your help would be much appreciated

    Plugin Author Ram Shengale

    (@ramshengale)

    Hello Radhika,

    I myself replied to your chat and have not received a reply from you so far. Regarding Transactional Notification, please read Step 6 in this article.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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