Smash Balloon Poor Customer Support

  • I have to revise my initial review here since Smash Balloon turned the issue over to another Technical Support Advisor who has made a very frustrated user into a fan.

    Michael reviewed the situation with my suddenly absent Instagram feed, offered simple but detailed instructions and solved the issue in 24 hours. He has been responsive, helpful and generous with his time.

    If you’re with Smash Balloon top brass and are reading this, do whatever you can to keep this guy…he is an unbelievable asset to your company and your brand.

    • This topic was modified 1 year, 4 months ago by pamelahawthorne. Reason: change in technical support advisor
Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @pamelahawthorne,

    Thank you for leaving us some feedback here, we much appreciate it. We are looking at your ticket and there seems to be potential issues with the theme’s implementation of our specific plugin. We will get back to you with further details as we troubleshoot and resolve it so that you are able to display your feed again properly. We also understand your frustration with the response time, and I have provided feedback to our support representatives and will look into why there were additional delays on our end. I appreciate your patience!

    Best regards,
    Joel

Viewing 1 replies (of 1 total)
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