• Resolved WMEric

    (@wmeric)


    The new update causes a 500 error in wp-admin

    Below is from the error log

    thrown in /var/www/mysite.com/htdocs/wp-content/plugins/wp-analytify/wp-analytify.php on line 2489" while reading response header from upstream, client: 166.182.248.89, server: mysite.com, request: "GET /wp-admin/ HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php80-fpm.sock:", host: "mysite.com", referrer: "https://mysite.com/"
    2023/09/25 15:41:43 [error] 1299#1299: *27825 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: The script tried to call a method on an incomplete object. Please ensure that the class definition "Analytify_Google_Service_Analytics_AccountSummaries" of the object you are trying to operate on was loaded _before_ unserialize() gets called or provide an autoloader to load the class definition in /var/www/mysite.com/htdocs/wp-content/plugins/wp-analytify/wp-analytify.php:2489
    Stack trace:
    #0 /var/www/mysite.com/htdocs/wp-includes/class-wp-hook.php(310): WP_Analytify->update_profile_list_summary_on_update()
    #1 /var/www/mysite.com/htdocs/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
    #2 /var/www/mysite.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
    #3 /var/www/mysite.com/htdocs/wp-admin/admin.php(175): do_action()
    #4 /var/www/mysite.com/htdocs/wp-admin/plugin-install.php(16): require_once('...')
    #5 {main}
      thrown in /var/www/mysite.com/htdocs/wp-content/plugins/wp-analytify/wp-analytify.php on li" while reading response header from upstream, client: 166.182.248.89, server: mysite.com, request: "GET /wp-admin/plugin-install.php HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php80-two-fpm.sock:", host: "mysite.com", referrer: "https://mysite.com/wp-admin/update.php?action=install-plugin&plugin=wp-analytify&_wpnonce=186fa6f618"
    
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  • Hi @wmeric ,

    We can diagnose the issue for you on your website but it requires some additional information.

    Please contact at our support form so we can proceed with our investigation.

    Looking forward to it!

    Hi @wmeric ,

    This is a follow up message on your reported issue.

    We are waiting to diagnose the issue for you on your website, but it requires some additional information.

    You can contact at our?support form?so we can proceed with our investigation.

    Happy Monday!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Update caused 500 error in admin’ is closed to new replies.