non-referal sales are earning commission!

  • Resolved colinfroggatt

    (@colinfroggatt)


    1 year, 2 months ago

    Hi. I seem to have got in to a problem state. Every single sale on my test site now earns commission for affiliate 1, even though no referal has been made. Something seems to be stuck

    I have disabled all other plugins and reverted to 2020 theme but still seeing the problem.

    I have disabled and re-enabled WPAM plugin and makes no difference.

    I am using private browsing windows with guest users for plain product purchase – no subscriptions.

    WPAM: Version 2.9.30
    WP 6.3.1
    PHP 8.0
    Woo Version 8.1.1

    Any advice here would be helpful.

    thanks, Colin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you provide step by step instructions on how you have set up the admin in our plugin? I would like to check to see if I can reproduce the same issue as you.

    Also, can you enable debug log and then carry out a test. Afterwards can you check the log file and report back with any findings. Make sure no private data is included.

    Kind regards.

    Plugin Author affmngr

    (@affmngr)

    @colinfroggatt, Please check if a cookie named “wpam_id” is set in your browser for that site.

    If the “Use IP Address for Referral Tracking” option is enabled (Affiliates > Settings > Advanced Settings) and there is a click record from the same IP address within the cookie duration (e.g. 30 days), a commission will also be rewarded.

    Thread Starter colinfroggatt

    (@colinfroggatt)

    Hi, thank you for the quick response. Yes, IP tracking was enabled and that was the cause. I disabled this an now it behaves as I would expect.

    thanks. Colin

Viewing 3 replies - 1 through 3 (of 3 total)
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