Migration tool stuck

  • Resolved Natasha

    (@natashaelaine77)


    1 year, 2 months ago

    Hello,

    I am attempting to migrate a site from GoDaddy to Siteground. I installed the migration tool but it is stuck. The message says: Transfer started. Creating archives of files…, but the files do not appear to be transferring in over an hour. The wheel spins and nothing happens.

    I hit Cancel and tried it again, with the same result.

    Can you help with this issue?

Viewing 1 replies (of 1 total)
  • Plugin Support Simeon Boev

    (@k3llanved)

    Hello @natashaelaine77,

    Regrettably, we need additional details about the problem that can be found in the migration log file, situated within the wp-content directory. Please ensure that your website files have sufficient permissions and ownership for an archive to be created without any errors and if possible move/remove any large files and logs that are not needed. If you continue to experience issues with the transfer plugin I recommend contacting our support team via the available channels.

    Best Regards,

    Simeon Boev

Viewing 1 replies (of 1 total)
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