Links to download pdf files not working.

  • Resolved sjplma7937

    (@sjplma7937)


    1 year, 2 months ago

    Problem: Using WordPress, Kadence theme, Kadence blocks (all fully updated). Page contains text that serves as a link to download a PDF file. Link constructed as follows:

    1. In Bit File Manager, navigate to the PDF file, right click, in drop down list select GET INFO. In FILE INFO window, select LINK, copy link (CTRL-c) to clipboard.
    2. Editing the website page: Select text that will carry the link. In toolbar, select the link icon. In link field, paste (CTRL-v) the link info copied in step 1 above. Save the link. Update the page. Go to frontend.
    3. Testing: On website page (frontend), the link works OK – it downloads the PDF file. Log out of website, purge browser cache. Log into website, purge WordPress cache. Navigate to page. Test link and link does not work; error = TOKEN EXPIRED.

    Workaround: After completing step 2 above, edit the link. Link contains …. “https://websitename.org/wp-admin/………”. Delete everything after “wp-” and replace with the path to PDF file. Save the edited link. Update the page. Go to frontend. Testing as in step 3 above: The edited link works properly – it downloads the PDF file, no errors.

    QUESTION: In Bit File Manager, why does the LINK provided in the FILE INFO window NOT contain the path to the file? Is this a bug?

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  • Hello sjplma.

    Thanks for bringing the issue to our attention. After your committed issue, we rechecked the plugin from our testing site, and it is successfully operating.

    We have already discussed this with the developer perspective to this feature. He also seems to be unsure about your particular issue.

    So, We need access to your WordPress admin dashboard to examine it more deeply. You can set us up with a user role with admin privilege.

    Send the credentials to: [email protected]

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