• Resolved Jacs Zimmerman

    (@jackiezimmerman)


    I’ve seen a few others experience this issue. I’m in Site Kit, adding Tag Manager. I have the account added and the container but there button is greyed out to continue.

    I have other accounts added and am able to add them but not this specific one. I’m not sure what needs to be done to troubleshoot or in what system.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @jackiezimmerman. What I suspect is happening is another user may have set up Tag Manager, or it may have been set up using another Google account, different to the one which is current connected. I say this as I can see that Site Kit has inserted Tag Manager code on your site. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. A screenshot of this issue, so we can see if any additional messaging is output. You can use a service such as Imgur or Jumpshare to share a screenshot, while using the form above to share this privately. 

    Let me know if you have any questions with the above. Note also that if it is the case whereby another use happened to connect Tag Manager, or it was connected via another Google account, you can disconnect the module in full, before connecting once more.

    Plugin Support James Osborne

    (@jamesosborne)

    @satyam028 As mentioned in another support topic, we’d be happy to work with you on this to determine the cause. In order to do so, please open an individual support topic. Thank you!

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Tag Manager – Cannot Confirm 7 Continue’ is closed to new replies.