• Resolved qudsiyah

    (@qudsiyah)


    I updated the plugin yesterday, and after the update now my pages on the website are showing up blank. I did test to confirm that it was this plugin causing the issue. The pages show when it’s deactivated and it doesn’t when it’s activated. How can I go about solving this? It was working perfectly before the update.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @qudsiyah thanks for getting in touch.

    Sorry to hear you’re having issues with blank pages for your site. I’d be happy to look into this for you. Please could you share the following information:

    1. ?Your?Site Health information. You can?use this form?to share privately if preferred. Please also include your hosting provider.
    2. Do you encounter the same while viewing from an Incognito browser?
    3. Could you try running through the troubleshooting steps here and confirm if the same happens with only Site Kit active in troubleshooting mode?

    Any screenshots or recordings are also welcome which you can share via the private form if you wish. Let me know if you have any questions.

    Thread Starter qudsiyah

    (@qudsiyah)

    Hi @adamdunnage ! Thank you for your swift response.

    I just realized that it works when I’m not logged in as admin and it stops when I am logged in as admin. Do you know what the issue could be?

    • This reply was modified 1 year, 5 months ago by qudsiyah.
    Plugin Support Adam Dunnage

    (@adamdunnage)

    @qudsiyah The pages are displaying as blank when you are logged into your admin account, is that correct?

    Can I check with you if you have attempted steps 2 and 3 from above? It would be useful to get this information as well as your Site Health.

    Thread Starter qudsiyah

    (@qudsiyah)

    @adamdunnage Yes, you are correct. I submitted the form with step 2 and 3.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @qudsiyah As this doesn’t happen in troubleshooting mode this points to the issue being a conflict with either a plugin or your current site theme. To find the cause you can enter troubleshooting mode once more and enable your plugins one by one while checking your site and Site Kit between. When you encounter this issue again you will be able to see where the conflict is coming from.

    Let me know how the check goes for you.

    Thread Starter qudsiyah

    (@qudsiyah)

    @adamdunnage thank you for your assistance! I will check this out ??

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @qudsiyah Thanks for the update, I will await your feedback.

    always shows Data Error in analytic 4 https://newsarkariyojna.site/ on this website, when i click retry multiple times then it shows the details.

    Plugin Support James Osborne

    (@jamesosborne)

    @satyam028 If you’d like to open an individual support topic we can communicate with you from there. Please include any details relevant to what you’re experiencing. This may include sharing your Site Health information and a mention of whether you were able to view data previously on this site without this error.

    I’ll keep an eye out for your topic. Thank you.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @qudsiyah I just wanted to check back with you to see if you’d had any success with this?

    Thread Starter qudsiyah

    (@qudsiyah)

    Hi @adamdunnage ! I haven’t had a chance to look at it yet because of due dates for courses. For now I have deactivated the plugin but I will be looking into it more soon. Thank you for checking up on this

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @qudsiyah No problem at all and thanks for the update. We will be here should you need any further assistance. Good luck with your courses in the meantime.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘When Site Kit is activated, my website pages are blank’ is closed to new replies.