admin order notification of gift cards

  • Resolved redearthdesign

    (@redearthdesign)


    1 year, 2 months ago

    Hi,

    We have emails set in WooCommerce > Settings > Emails > New Order, but they do not receive new order notifications when the product is a gift card.

    Is there a setting we can adjust so they will receive these notifications?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Thanks for using our plugin,

    As per your mentioned query please make sure that the WooCommerce default mail is working fine then only you will get the order mail.

    Regards,

    Thread Starter redearthdesign

    (@redearthdesign)

    Yes, thank you, we receive all other product emails just fine. It’s only gift card order emails we don’t receive.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Please make sure that the order status must be marked as processing or completed then only you will get the gift card mail.

    Regards,

    Thread Starter redearthdesign

    (@redearthdesign)

    Hi, thanks for your reply. The orders are marked as processing and the notifications did not come through nonetheless.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    It seems that the issue you are facing is due to the theme or third party plugin please run a test by deactivating a theme as well as third party plugin one by one you will find the culprit plugin.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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