Captcha Problem

  • Resolved hesapmarketsecurity

    (@hesapmarketsecurity)


    1 year, 2 months ago

    I am adding recaptcha v3 to the login and register page of my woocommerce based website using the captcha feature of wordfence plugin. However, this feature cannot add recaptcha to the login and register pages created by Fluent Support. I am adding Recaptcha v3 using Fluent Support’s own captcha feature. But I cannot log in from the login & register page created by Fluent Support. Recaptcha gives an error. I’m sure I typed the site key and secret key correctly. How can I solve this problem?

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  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @hesapmarketsecurity ,

    Apologies for the delayed in getting back to you. To solve the issue, please follow the following suggestions:

    1. Ensure that you’ve correctly entered the site key and secret key for reCAPTCHA v3 in Fluent Support’s settings. Even a small typo in these keys can cause issues.
    2. Try disabling other plugins temporarily to see if one of them is causing the conflict with reCAPTCHA on the login and register pages. This can be happening if reCaptcha is using on another plugin as well. If the issue is resolved when other plugins are deactivated, you can narrow down the conflict and seek solutions accordingly.
    3. Ensure that you are using the latest versions of Fluent Support.
    4. If you have caching plugins or server-side caching enabled, clear the cache after making changes to your site’s settings. Cached pages may not reflect recent changes, including reCAPTCHA integration.

    After that if the issue does not solved, please open a support ticket and share the credential of your site on the ticket. We have to check the issue from your end.

    Thank you

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